Slots Operations Manager

Boyd Gaming•Henderson, NV

26d

About The Position

Oversees Slot Operations to ensure proper procedures are being followed in accordance with company policy.Supervise, hire, schedule, train, evaluate, coach and counsel Slot Department personnel.Utilize professional human relationship skills to select, develop and motivate staff. Ensures staff is friendly and engaging to develop lasting relationships with our guests and build brand loyalty.Ensures that the assets on the floor are well maintained, appear fresh and inviting to the guestsResolves customer disputes arising in the Slot Department.Submits Internal Control revisions to streamline Slot Operations. Works with Internal Audit on issues that arise in the dept.Maintains knowledge of competitors in the marketplace and visits them regularly.Evaluates and participate in the approval of customer credit.Assists the Regional Director/ Director of Slots in preparation of the departmental budget and attends Leadership meetings/functions in his/her absence.Performs slot department operations analyses; to include service times, Responsible for driving Player club sign-ups as well as holding staff accountable for same. Participates in comp management and other related functions.Attends and represents the Slot Department at player related functions.Schedules a portion of each shift to canvas the slot floor to develop and maintain relationships with our players.Must maintain knowledge and stay current related to hotel and company promotions and assists in promoting the B-connected program.Must be able to utilize the 360/Viz Explorer Tools on an as needed basis

Requirements

Must be at least 21 years of age.
Minimum of five (5) years of experience in gaming, with a concentration in Slots, preferred.
Minimum of three (3) years of Slot management experience preferred.
Must have excellent communication and customer service skills.
Performance of this job will take place in both an office setting as well as the casino floor. Candidate will be exposed to certain casino-related environmental factors including but not limited to noise, second-hand smoke, and varied degrees of lighting.
Must be able to obtain/maintain any necessary licenses and/or certifications.

Responsibilities

Oversees Slot Operations to ensure proper procedures are being followed in accordance with company policy.
Supervise, hire, schedule, train, evaluate, coach and counsel Slot Department personnel.
Utilize professional human relationship skills to select, develop and motivate staff.
Ensures staff is friendly and engaging to develop lasting relationships with our guests and build brand loyalty.
Ensures that the assets on the floor are well maintained, appear fresh and inviting to the guests
Resolves customer disputes arising in the Slot Department.
Submits Internal Control revisions to streamline Slot Operations.
Works with Internal Audit on issues that arise in the dept.
Maintains knowledge of competitors in the marketplace and visits them regularly.
Evaluates and participate in the approval of customer credit.
Assists the Regional Director/ Director of Slots in preparation of the departmental budget and attends Leadership meetings/functions in his/her absence.
Performs slot department operations analyses; to include service times,
Responsible for driving Player club sign-ups as well as holding staff accountable for same.
Participates in comp management and other related functions.
Attends and represents the Slot Department at player related functions.
Schedules a portion of each shift to canvas the slot floor to develop and maintain relationships with our players.
Must maintain knowledge and stay current related to hotel and company promotions and assists in promoting the B-connected program.
Must be able to utilize the 360/Viz Explorer Tools on an as needed basis