Casino Operations Assistant Shift Manager - Slots
About The Position
The Casino Operations Assistant Shift Manager/Pit Supervisor is responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department. They provide oversight for all games, game protection, and overall operation of the Table Games/Slots operations on their shift. Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager Ensures customer service standards are followed by all team members and addresses issues as they arise Provides oversight for the gaming floor on their assigned shift Effectively handles customer concerns and requests Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers Responsible for the accountability of the chips, cards, dice, and all other gaming equipment Verifies table inventories and effectively manages table limits Assists with overall strategies for customer service, revenue growth, and expense management in order to maximize profitability Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances Assists with the overall integrity of daily Table Games and/or Slot operations Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management
Requirements
- Must be at least 21 years of age
- Bachelor's degree (B.A. / B.S.) from four-year college or university; or minimum of three years of experience in a comparable Table Games and/or Slots leadership position; or equivalent combination of education and experience
- Must have thorough knowledge of all Table Games and Table Games/or Slots operations
- Excellent skills in both written and oral communication
- Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems
Responsibilities
- Supervising staff
- Overall daily management of a designated shift in the Casino Operations department
- Provide oversight for all games, game protection, and overall operation of the Table Games/Slots operations on their shift
- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction
- May be responsible for assisting in the budget process for the department by providing recommendations
- Supports compliance to departmental budget initiatives
- Reporting budget concerns to manager
- Ensures customer service standards are followed by all team members and addresses issues as they arise
- Provides oversight for the gaming floor on their assigned shift
- Effectively handles customer concerns and requests
- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers
- Responsible for the accountability of the chips, cards, dice, and all other gaming equipment
- Verifies table inventories and effectively manages table limits
- Assists with overall strategies for customer service, revenue growth, and expense management in order to maximize profitability
- Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances
- Assists with the overall integrity of daily Table Games and/or Slot operations
- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management
- Staff development and training programs
- Rewards and recognition program to maximize employee engagement
- Evaluates team members within department and delivers constructive feedback to employees in regards to performance
- Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs
- Manages work procedures and expedites workflow
- Provides recommendation for employee performance (disciplining, coaching, and counseling)
Benefits
- wellness programs designed to support our team members' financial, physical, and mental well-being
- day-one medical coverage
- 401(k) matching
- annual performance bonus
- Paid time off is earned according to the local policy and increases with the length of employment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
