Casino Operations Shift Manager

Hollywood Casino Aurora • Aurora, IL

2d • $80,000 - $85,000

About The Position

Responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department. Provides oversight for all games, game protection, and overall Table Games/Slots operations on their shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
Responsible for the overall integrity of daily Table Games and/or Slot operations; provides oversight for the gaming floor.
Responsible for the accountability of the chips, cards, dice and all other gaming equipment.
Verifies table inventories and effectively manages table limits.
Works closely with Vice President/Director to implement and oversee overall strategies for the overall engagement, customer service, comp ability, games layout and mix, revenue growth, and expense management in order to maximize profitability.
Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers.
Maintains and processes all paperwork, logs, schedules, and communication pertaining to the Table Games/Slots department.
Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Maintains strict confidentiality in all departmental and company matters.

Requirements

• Must be at least 21 years of age.
• Bachelor's degree (B.A. / B.S.) from four-year college or university; or minimum of five years of experience in a comparable Table Games Operations leadership position; or equivalent combination of education and experience.
• Excellent skills in both written and oral communication.
• Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Table Games operating systems.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have extensive knowledge of all Table Games and Table Games Operations.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Responsibilities

• Supervising staff and the overall daily management of a designated shift in the Casino Operations department.
• Providing oversight for all games, game protection, and overall Table Games/Slots operations on their shift.
• Supporting, administering and managing operational goals and monitors achievements of performance and profit objectives.
• Creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
• Ensuring customer service standards are followed by all team members and addresses issues as they arise.
• Responsible for the overall integrity of daily Table Games and/or Slot operations; provides oversight for the gaming floor.
• Responsible for the accountability of the chips, cards, dice and all other gaming equipment.
• Verifying table inventories and effectively manages table limits.
• Working closely with Vice President/Director to implement and oversee overall strategies for the overall engagement, customer service, comp ability, games layout and mix, revenue growth, and expense management in order to maximize profitability.
• Monitoring chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers.
• Maintaining and processes all paperwork, logs, schedules, and communication pertaining to the Table Games/Slots department.
• Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.
• Ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintaining strict confidentiality in all departmental and company matters.
• Staff development and training programs.
• Rewards and recognition program to maximize employee engagement.
• Evaluating team members within department and delivers constructive feedback to employees in regards to performance.
• Determining recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Determining work procedures and expedites workflow.
• Responsible for employee performance (disciplining, coaching, counseling).

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees