Casino Operations Assistant

Catalina Island Company • Avalon, CA

4d • $20 • Onsite

About The Position

As a Casino Operations Assistant, you are responsible for supporting daily operations of the Catalina Casino’s Avalon Theatre and Wrigley Ballroom. This includes tour guiding, ticket sales, technical assistance, stage management, guest control, skate rentals, concierge services, concession sales, and janitorial duties. You will help to engage, inform, and entertain guests of the Catalina Casino through a combination of guided tours, activities, and impromptu interactions as they explore the first theatre built for talking motion pictures and the world’s largest circular dance floor.

Requirements

• Must be at least 18 years old
• Must obtain a California Food Handler prior to start date
• Must obtain California Responsible Beverage Server prior to start date
• Exceptional customer service skills
• Passion for history and architecture
• Attention to detail and a commitment to deliver accurate information
• Basic math skills and ability to handle transactions accurately
• Ability to work in a fast-paced environment and multitask effectively
• Must be comfortable and able to stand for up to 6-8 hours per day.
• Must be able to lift up to 40 lbs.
• Requires dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, management and team.
• This position requires a flexible schedule, with rotating weekday and weekend shifts, including day, night, and holiday hours.

Responsibilities

• Operate point of sale system to sell tickets for events and tours
• Provide guests with information about pricing and schedules
• Handle cash and credit card transactions
• Prepare and serve snacks, beverages, and other concession items according to health and safety guidelines
• Maintain stock and restock items as needed
• Keep areas clean, organized and compliant with food safety regulations
• Greet guests warmly and provide assistance with inquiries or special requests
• Address and resolve customer concerns promptly and professionally
• Execute casino opening and closing duties
• Operate lighting, sound, and projection equipment
• Perform janitorial and housekeeping tasks
• Lead groups of visitors through the historical building, delivering accurate and engaging information about its history and importance to Catalina Island
• Learn facts, stories and any new findings related to the building and its surroundings
• Answer questions, provide additional context, and ensure all visitors feel welcomed and engaged
• Other duties as assigned.

Benefits

• The Catalina Island Company offers shared housing as an option for eligible employees at a subsidized rate. Employees are responsible for paying a portion of the housing cost, typically deducted through payroll. Accommodation generally includes shared bedrooms, shared bathrooms and a community kitchen. Housing is subject to availability and cost will vary based on location.
• Employee discounts and perks – restaurant, hotels and activities.
• Beautiful island views and a summer of adventure!

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees