Slots Dual Rate Supervisor (Caesars New Orleans)
About The Position
JOIN A TEAM THAT GOES ALL-IN ON YOU Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering Family-Style Service at every turn? We want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our winning team and bring your fun spirit along with you! ABOUT THE ROLE: The Dual Rate Slot Supervisor will assist in the supervision of the slot floor when scheduled. OUR IDEAL CANDIDTATE: Promotes internal and external guest development during an assigned shift, insures excellent service delivery in their area of responsibility, and maintains communication within the slot department and with other departments. Promotes teamwork, encourages employee ideas and feedback and works as an attendant when not scheduled to supervise. Timely and effective resolution of guest complaints. Consistently observe and provide feedback on service standards. Effectively manage their floor and insure excellent guest service.
Requirements
- High school diploma or GED required.
- Excellent customer service skills and communication skills, both verbal and written.
- Strong leadership abilities.
- Familiar with Word and Excel, Rumba and SDS preferred.
- Six to twelve months of slot operations experience, or equivalent supervisory experience.
- Must be able to maneuver to all areas of the casino.
- Must be able to lift up to 40 pounds.
- Must be able to bend, reach, kneel, twist and grip items.
- Must be able to walk and be on feet for long periods of time.
- Must have a sense of urgency and keep up with fast paced business practices.
- Must be able to work in stressful situations.
- Must possess basic math skills.
- Must be able to read, write, speak and understand English.
- Must be able to respond to visual and aural cues.
- GAMING PERMIT: Non-key
Nice To Haves
- Familiar with Word and Excel, Rumba and SDS preferred.
Responsibilities
- Assist in the supervision of the slot floor when scheduled.
- Promotes internal and external guest development during an assigned shift.
- Insures excellent service delivery in their area of responsibility.
- Maintains communication within the slot department and with other departments.
- Promotes teamwork, encourages employee ideas and feedback
- Works as an attendant when not scheduled to supervise.
- Timely and effective resolution of guest complaints.
- Consistently observe and provide feedback on service standards.
- Effectively manage their floor and insure excellent guest service.
Benefits
- FREE Downtown Team Member Parking
- Discounted Monthly Bus Passes
- Free Team Member Assistance Program
- Team Member Discounted Hotel Room Rates
- Discount Program within Caesars Partner Network
- Fun and Free Team Member Events
- Tuition & Student Loan Debt Repayment Assistance
- First Time Homebuyer Program
- Child Care Assistance Program
- 401k Matching
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
