Slot Technician

Fort Sill Apache Companies•Lawton, OK

3d•Onsite

About The Position

SUMMARY: Responsible for the repair and maintenance of all electronic gaming devices (EGD’s) under the direction of the Slot Technical Supervisor and the Slot Technician III’s. ESSENTIAL JOB FUNCTIONS: Ensures a fun and exciting gaming and service experience is provided to each and every customer by maintaining and repairing electronic gaming devices (EGD’s) on the casino floor. Must be motivated, possess the ability to multi-task, self-starter team player. Reactivates all "out of order" machines on the casino floor as efficiently as possible while following gaming regulations Assists in all service requirements that are necessary in gaming machine equipment. Maintains the internal appearance of machines and equipment. Promotes outstanding guest relations. Must maintain familiarity with games in order to provide great guest service as well as resolve guest disputes as needed. Handles routine guest concerns and incidents and identify situations that require supervisory assistance or involvement. Understands and complies with casino and departmental directives, policies and procedures. Performs all related and compatible duties as assigned. Make sure components are working properly on the slot floor (monitors, printers, bill-validators, player panels) If they are not then swap them with good parts or create, generate, and communicate work orders. Circulate the casino floor to fix any problems and maintain appearance of slot machines and replacing broken or burned-out bulbs and rubbing reels. Troubleshoots and repairs machine malfunction and player tracking system problems. Handle floor repair and proper preventative maintenance of all slot machines, including cleaning machines, overhauls, kiosks, and other activities as assigned, in accordance with gaming regulations. Assist Slot Floor Cashiers when needed and requested by Slot Shift Managers. Expected to seek knowledge and learn and demonstrate increased proficiency in the use of all equipment and procedures relevant to the job title Must be able to perform all of the preventative maintenance required to keep a machine 100% operational. Maintains a clean tech shop and does not contribute to disorder or chaos within the inventory system. Must be able to keep a log of parts repaired Must be able to do minor repairs (touchscreens on card readers and displays) Maintains current knowledge of local jurisdiction gaming laws to include federal, state, compact, and internal property policies and procedures Assists Slot Floor Cashiers with half-prints, paper fills, and other malfunctions Maintains current knowledge of local jurisdiction gaming laws to include federal, state, compact, and internal property policies and procedures Assists Slot Floor Cashiers with half-prints, paper fills, and other malfunctions on the floor Perform emergency drop procedures in compliance with gaming regulations Assists with installations and removal of locks and player tracking systems. Perform coin tests as needed. Communicate with vendors to solve problems on the floor (call in tickets for leased games) Log progressive jackpot readings and enter them into the Progressive spreadsheet nightly and as needed as well as reporting any issues to the Slot Shift Manager on duty and the Slot Technical Supervisor. Regular attendance is required Must be able to work holidays and weekends, flexible shifts and/or unusual hours. Understand and comply with the Eye, Hi, Goodbye program. Other duties as assigned by Slot Management. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified

Requirements

High school diploma or GED preferred
Must be able to work effectively with peers, staff members, and regulatory agency personnel
Strong written and oral communication skills required
Ability to solve problems and deal with a variety of situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
An attitude for learning and adaptability to solving new problems
An optimistic outlook and a strong, team-centered personality
Must be able to obtain and maintain a Fort Sill Apache Gaming License

Responsibilities

Repair and maintenance of all electronic gaming devices (EGD’s)
Maintain and repair electronic gaming devices (EGD’s) on the casino floor
Reactivate all "out of order" machines on the casino floor
Assist in all service requirements that are necessary in gaming machine equipment
Maintain the internal appearance of machines and equipment
Promote outstanding guest relations
Maintain familiarity with games in order to provide great guest service as well as resolve guest disputes as needed
Handle routine guest concerns and incidents and identify situations that require supervisory assistance or involvement
Understand and comply with casino and departmental directives, policies and procedures
Make sure components are working properly on the slot floor (monitors, printers, bill-validators, player panels)
Circulate the casino floor to fix any problems and maintain appearance of slot machines and replacing broken or burned-out bulbs and rubbing reels
Troubleshoot and repair machine malfunction and player tracking system problems
Handle floor repair and proper preventative maintenance of all slot machines, including cleaning machines, overhauls, kiosks, and other activities as assigned, in accordance with gaming regulations
Assist Slot Floor Cashiers when needed and requested by Slot Shift Managers
Perform all of the preventative maintenance required to keep a machine 100% operational
Maintain a clean tech shop and does not contribute to disorder or chaos within the inventory system
Keep a log of parts repaired
Do minor repairs (touchscreens on card readers and displays)
Maintain current knowledge of local jurisdiction gaming laws to include federal, state, compact, and internal property policies and procedures
Assist Slot Floor Cashiers with half-prints, paper fills, and other malfunctions
Perform emergency drop procedures in compliance with gaming regulations
Assist with installations and removal of locks and player tracking systems
Perform coin tests as needed
Communicate with vendors to solve problems on the floor (call in tickets for leased games)
Log progressive jackpot readings and enter them into the Progressive spreadsheet nightly and as needed as well as reporting any issues to the Slot Shift Manager on duty and the Slot Technical Supervisor
Regular attendance is required
Work holidays and weekends, flexible shifts and/or unusual hours
Understand and comply with the Eye, Hi, Goodbye program
Other duties as assigned by Slot Management