Slot Technician

Viejas Casino & Resort•Alpine, CA

25d

About The Position

Job Description • Repairs and performs preventive maintenance on slot machines, slot accounting/player tracking equipment, slot signage, progressive controllers and displays, bill validators and replacement or repair of wires, cables, and fiber optics • Installs, programs, troubleshoots, and configures slot machines of various manufacturers • Thoroughly and accurately documents all repairs made • Provides training to other team members • Promotes teamwork within the Slot Operations department and with all other departments • Troubleshoot network / communications equipment such as managed switches and progressive equipment. • Reads and interprets all available technical manuals and schematics • Contributes to technical documents, as needed. • Stays current with advancing slot related technologies • Maintains security of keys and safeguards company assets • Adheres to all laws, local state and federal regulations, policies and procedures, and standard operating procedures; reports violations to the appropriate authority, typically a supervisor within the department • Maintains current knowledge of casino related equipment, support equipment, new games, systems, and modifications to existing equipment • Takes initiative to resolve issues and escalates, as necessary • Attends all scheduled team member meetings and trainings • Maintains knowledge of company services and players’ club program • Adheres to all hygiene and safety standards; ensures that a clean, safe, hazard-free work environment is maintained • Performs other assignments as required • Does not provide supervision to others. • Must be 21 years or older. • High School Diploma or equivalent. • Documented electronic, electro-mechanical, or mechanical training and experience preferred • 2 or more years of electronic, electro-mechanical or mechanical repair/maintenance or a combination of education and experience • Preference given to applicants with: 1. Slot technical experience 2. Slot operations experience 3. Arcade / amusement technician, Information technology, automotive technician, fiber optics and / or other technical background / experience • Use of hand tools, power tools and electronic test equipment • Demonstrated strength of teamwork, interpersonal relations/guest service skills • Computer literate with working knowledge of Microsoft Word and Excel • Strong organizational skills. • Multi-tasking and attention to detail • Strong problem-solving skills • Must be a self-starter with the ability to adapt to change • Ability to work various shifts, days, nights, or weekends 85% of our Management Team have been promoted from within On our most recent Engagement Survey, 82% of our Team Members expressed that they were grateful to work at Viejas 40% of our Team Members have worked for us for more than 5 years and 23% for more than 10 years San Diego's Premier Gaming Resort, Viejas Casino & Resort is a AAA Four Diamond Award recipient since 2013. Viejas Casino & Resort features world-class gaming with thousands of slot machines, exciting table games, an outlet shopping center, and an off-track betting facility. Viejas Casino & Resort also features a variety of restaurants including the AAA Four Diamond Grove Steakhouse which offers classic and contemporary cuisine for the definitive gourmet experience. Baron Long Bar & Grill offers a casual sports bar dining experience with quality ingredients and house-made preparations. Ginger Noodle Bar offers classic and contemporary Asian fare in a comfortable and modern contemporary setting with an organic and natural influence. Grab & Go is the ideal place to enjoy sandwiches, burgers, pizzas, wholesome Poke bowls, and much more, all with speedy service to swiftly get you back to the game —24 hours a day! Viejas Hotel features 203 luxury rooms and 34 VIP suites, including a lush, spacious pool and lounge area and nine indoor-outdoor meeting spaces, including the magnificent Oak Ballroom. The highly anticipated adult-only tower, Willows Hotel & Spa offers an additional 159 VIP suites and luxury spa facilities. A perfect place to relax and regenerate, The Spa at Willows Hotel & Spa is a full-service spa that accentuates your Resort experience. Indulge in signature body and facial treatments specifically created to beautify and regenerate. Amenities include a steam room, sauna, saltwater pool, and whirlpool. The beautiful Viejas Outlets, located across the street from the casino, offers visitors a unique shopping experience with highly acclaimed stores, numerous eateries, Viejas Bowl, and Southern California’s largest outdoor ice rink. The best casino in San Diego just got even better. The Viejas Pit Stop, located at the Eastern parking lot is an oasis of travel perfection. With 16 gas pumps, 4 diesel pumps, a car wash and a comprehensive convenience store, to include hot and cold meal favorites, like BBQ Sandwiches, Mexican items, Wings, Pizza, fresh Donuts and more! Open 24 hours a day! AND myViejas players are able to redeem their points for fuel! Retirement 401(k) with company match Medical, Dental, Vision Benefits (80% paid by Viejas) Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!) Accident, Critical Illness & Disability Insurance Available Employee Assistance Program Bonus Eligibility for all Team Members $5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment) Unlimited Chiropractor Benefit with $10 co-pay Gym Membership Reimbursement Viejas Pit Stop Fuel Discount And, much more! Benefits vary for PT and FT employment

Requirements

Must be 21 years or older.
High School Diploma or equivalent.
Documented electronic, electro-mechanical, or mechanical training and experience preferred
2 or more years of electronic, electro-mechanical or mechanical repair/maintenance or a combination of education and experience
Use of hand tools, power tools and electronic test equipment
Demonstrated strength of teamwork, interpersonal relations/guest service skills
Computer literate with working knowledge of Microsoft Word and Excel
Strong organizational skills.
Multi-tasking and attention to detail
Strong problem-solving skills
Must be a self-starter with the ability to adapt to change
Ability to work various shifts, days, nights, or weekends

Nice To Haves

Slot technical experience
Slot operations experience
Arcade / amusement technician, Information technology, automotive technician, fiber optics and / or other technical background / experience

Responsibilities

Repairs and performs preventive maintenance on slot machines, slot accounting/player tracking equipment, slot signage, progressive controllers and displays, bill validators and replacement or repair of wires, cables, and fiber optics
Installs, programs, troubleshoots, and configures slot machines of various manufacturers
Thoroughly and accurately documents all repairs made
Provides training to other team members
Promotes teamwork within the Slot Operations department and with all other departments
Troubleshoot network / communications equipment such as managed switches and progressive equipment.
Reads and interprets all available technical manuals and schematics
Contributes to technical documents, as needed.
Stays current with advancing slot related technologies
Maintains security of keys and safeguards company assets
Adheres to all laws, local state and federal regulations, policies and procedures, and standard operating procedures; reports violations to the appropriate authority, typically a supervisor within the department
Maintains current knowledge of casino related equipment, support equipment, new games, systems, and modifications to existing equipment
Takes initiative to resolve issues and escalates, as necessary
Attends all scheduled team member meetings and trainings
Maintains knowledge of company services and players’ club program
Adheres to all hygiene and safety standards; ensures that a clean, safe, hazard-free work environment is maintained
Performs other assignments as required
Does not provide supervision to others.

Benefits

Retirement 401(k) with company match
Medical, Dental, Vision Benefits (80% paid by Viejas)
Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!)
Accident, Critical Illness & Disability Insurance Available
Employee Assistance Program
Bonus Eligibility for all Team Members
$5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment)
Unlimited Chiropractor Benefit with $10 co-pay
Gym Membership Reimbursement
Viejas Pit Stop Fuel Discount
Benefits vary for PT and FT employment