SLOT TECHNICIAN I

Hard Rock International (USA), Inc.•Wheatland, CA

About The Position

The Slot Technician is responsible for performing a wide variety of diagnoses and repairs of slot machines, with infrequent assistance; possesses extensive knowledge of both mechanical and electronic aspects of slot machine repair; provides training or assistance to lesser experienced technicians.

Requirements

EDUCATION AND /OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis) This knowledge and these abilities are typically acquired through the completion of an Associate’s degree in Electronics or Computer Programming and 2 years of Slot/Slot repair experience; or through a minimum of 3 years progressive Slot/Slot repair experience.
Must obtain and maintain valid licenses / certifications per Federal, State and ERGC Gaming regulations.
Must successfully pass background check.
Must successfully pass drug screening.
Must be at least twenty-one (21) years of age.
Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
Pertinent federal, state, and local laws, codes, and regulations.
Electronics at the circuit board level.
Technical experience and training with slots.
Electronic and computer programming.
Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
Routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals.
Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
Communicate clearly and concisely, both orally and in writing.
Interpret and explain policies and procedures.
This position spends time on the casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
Consistently communicate effectively with guests, as well as all levels of team members.
Observe and direct actions of subordinates/trainees.
Inspect and maintain areas for which responsible.
Review and comprehend all necessary documentation.
Use all machine test equipment.

Nice To Haves

Prior experience in the Gaming industry strongly preferred.
Team Leadership and motivational skills

Responsibilities

Creates an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
Diagnoses and repairs mechanical and electronic slot machine malfunctions with minimal guidance or assistance.
Replaces parts and circuit boards which have caused malfunctions and can repair circuit boards with minimal assistance.
May utilize shop machines to fabricate standard or routine parts.
Would be considered a technical specialist about slot machines. May occasionally act as a specialist in either mechanical or electronic areas.
May be given regular assignments as needed to increase overall department technical knowledge.
Maintains superior skill levels in mechanical and electronic functions.,
Performs general and preventive maintenance slot machine inspection, machine moving and installation.
Performs full slot machine programming and set-up as required.
Attend and participate in meetings, completing follow-up as assigned.
Perform work regularly and predictably.
Other duties as assigned.