SLOT TECH II

Ohkay Casino

3d•Onsite

About The Position

The Slot Technician II promotes a positive customer experience by repairing and monitoring the performance of the slot machines to ensure the games are operational. Assist patrons and associates in resolving immediate problems such as coin jams, tilts, jackpots, player tracking on-line problems, and replaces parts in a prompt and courteous manner and according to established policies, procedures, regulations and ordinances

Requirements

High school graduate or equivalent, at least one (1) year experience in working with machines or related field. Must be 21 years of age.
Knowledge of machine pay tables and machine functions, basic knowledge of tools and their applications, ability to be trained and adapt to changes as they occur. Must possess good written and oral communication skills and basic knowledge of computers
Ability to work in a fast-paced environment and exercise good judgment in evaluating situations and taking effective action. Communicate and present ideas effectively orally. While performing duties of this position, employee is required to stand and walk for extended periods, and use hands to; finger, handle, or feel objects, tools, or controls. Occasionally sit. Must be able to lift 75 pounds with occasional lifting of more than 200 pounds, assisted. Ability to manage stress appropriately, make decisions under pressure, manage anger, fear, hostility and violence of others appropriately.
Walking and standing 85% - 90% of shift.
Ability to work in casino environment, in the midst of noise, crowded situations, etc.

Responsibilities

Responsible for up keeping of all slot machines i.e. maintenance and cleaning
Responsible for manuals, parts, tools, and other equipment needed to perform job
Keeping abreast of all new repair methods and training’s available
Maintain good record filing systems of maintenance performed on machines
Ensure policies and internal controls are followed at all times
Responsible for inventory and ordering parts as needed
Will perform all floor duties i.e. hopper fills when needed
Ensure customer service when needed
Must maintain professionalism and confidentiality at all times
Performing machine payouts and jackpots
Other duties as assigned
Responsible for Gaming Devise Machine Entry Authorization Log, Gaming Device Access key, Gaming Device Drop Key (escorted by Security Officer from the time key is issued until the time the key is returned), Gaming Device Bill Validator Key (escorted by Security Officer from the time key is issued until the time the key is returned)
Perform slot machine setup/configuration as required
Responsible to provide excellent guest service to all guest, externally and internally
Perform duties of Slot Attendant, when applicable