Slot Tech I

Ko-Kwel Casino Resort Medford•Medford, OR

12d

About The Position

Let's Be Friends! At Ko-Kwel Casino Resort, there's nothing better than being around your friends, and that's exactly the atmosphere we want to create here. We want team members to feel like they're welcomed with the unique experiences and growth we can offer. Come be part of the special atmosphere and hospitality of the hotel, or the welcoming, fun and friendly character of the restaurants and casino. Join our team in its dedication to be the leading destination for gaming and hospitality on the beautiful, southern Oregon coast! At Ko-Kwel Casino Resort, our slot floor is where excitement lives-and our Slot Operations Technicians are the behind-the-scenes heroes who keep the fun going. As a Slot Tech I, you play a critical role in making sure games run smoothly, guests stay happy, and the gaming floor feels safe, welcoming, and high-energy. You blend technical skill with guest service, supporting Slot Ambassadors and helping deliver the "Million Dollar Service" experience every guest deserves.

Requirements

Friendly and approachable attitude that helps guests (and the team) feel welcome and cared for every day.
High School Diploma or GED required (additional electronics training is a plus).
At least 6 months of repair or electronic maintenance experience, with the ability to multitask in a fast-paced environment.
Comfort working safely with hand-operated and electric tools.
Strong organization skills, good judgment, and attention to detail.
A team-first mindset, self-motivation, and a commitment to confidentiality.
Ability to complete the Slot Technician Training Checklist within 90 days of hire.
Must pass and remain compliant with Coquille Gaming Commission background check and drug-free workplace requirements.

Responsibilities

Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.
Keep slot and VLT equipment operating at peak performance through routine maintenance, repairs, and preventive care.
Promote a clean, safe, and friendly environment for guests and teammates-and speak up about safety concerns by reporting them to the Safety Committee.
Perform jackpot verifications and assist with witnessing signatures as requested, following department policies.
Support Title 31 compliance and assist Slot Ambassadors with required reporting for customer disputes and revenue audits.
Monitor daily slot floor operations, complete service orders, and provide technical support to other departments when needed.
Access VLT main doors to observe game functionality, troubleshoot error codes, clear jams, change paper, and reset machines as required.
Assist with casino equipment moves and scheduled drop detail functions.
Stay informed on casino promotions, special events, and marketing activities-and help share the excitement with guests.
Be a reliable support partner to Slot Ambassadors, helping ensure seamless guest experiences.
Jump in where needed to support the team and keep things running smoothly.
(Other duties as assigned)