SLOT TECH SUPERVISOR
About The Position
The Slot Technician Supervisor oversees the maintenance, repair, and operation of electronic gaming devices to ensure optimal performance, regulatory compliance, and exceptional guest service. This role leads slot technicians, supports daily slot operations, and ensures adherence to company policies and gaming regulations. Provide daily guidance, direction, and supervision to department staff while supporting operational goals and monitoring performance and profitability Adhere to departmental scheduling and coordinate any scheduling concerns with management, ensuring guest satisfaction is maintained Actively promote and demonstrate superior guest service in accordance with company standards; ensure team members follow service expectations and address concerns as they arise Monitor electronic gaming device activity to ensure adherence to established procedures Assist with service calls in accordance with approved guidelines Notify management of technical issues that cannot be resolved and when parts or materials need to be ordered Assist in determining appropriate materials, supplies, and tools within established guidelines Support slot machine layouts, installations, conversions, and moves Assist with preventative maintenance of slot machines Troubleshoot and repair machine malfunctions and player tracking system issues Complete required documentation related to slot equipment moves, conversions, and installations Ensure compliance with all regulatory requirements within the area of responsibility and report potential issues to management Maintain strict confidentiality regarding departmental and company matters
Requirements
- Associate degree (A.A.) from a technical school, or two years of technical field experience, or an equivalent combination of education and experience
- Flexibility to work all shifts, including nights, weekends, holidays, and overtime as business needs require
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office applications (Excel and Word) and working knowledge of slot operating systems
- Ability to perform mathematical calculations including addition, subtraction, multiplication, division, rates, ratios, percentages, and interpretation of bar graphs
Nice To Haves
- Two years of technical supervisory experience preferred
Responsibilities
- Provide daily guidance, direction, and supervision to department staff while supporting operational goals and monitoring performance and profitability
- Adhere to departmental scheduling and coordinate any scheduling concerns with management, ensuring guest satisfaction is maintained
- Actively promote and demonstrate superior guest service in accordance with company standards; ensure team members follow service expectations and address concerns as they arise
- Monitor electronic gaming device activity to ensure adherence to established procedures
- Assist with service calls in accordance with approved guidelines
- Notify management of technical issues that cannot be resolved and when parts or materials need to be ordered
- Assist in determining appropriate materials, supplies, and tools within established guidelines
- Support slot machine layouts, installations, conversions, and moves
- Assist with preventative maintenance of slot machines
- Troubleshoot and repair machine malfunctions and player tracking system issues
- Complete required documentation related to slot equipment moves, conversions, and installations
- Ensure compliance with all regulatory requirements within the area of responsibility and report potential issues to management
- Maintain strict confidentiality regarding departmental and company matters
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
