SLOT TECH II

SILVERTON CASINO LLC•Las Vegas, NV

6d•Onsite

About The Position

General Summary of Job Duties Principle Responsibilities and Duties Maintain a high quality of guest service according to Silverton Values. Check for proper identification of a guest appearing to be under the age of 35 years old. Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future. Adhere to all appearance and uniform standards Adhere to all Standards of conduct outlined in the Silverton Handbook. Maintain a positive and professional demeanor during all interactions with Guests, fellow Team Members, and Vendors. Ability to accept performance feedback in a professional manner. Must have knowledge of most areas in the Slot Technical field. Must have machine knowledge i.e., troubleshooting, game recalls, machine optioning, etc. Responsible for all electronic gaming equipment to be in operational condition according to Company Department Standards and Standard Operating Procedures. Must assist Vendors with all repairs being performed. Use care in all activity to provide safety first. Identify and notify any unsafe conditions, areas or equipment that needs to be addressed to your supervisor immediately. Proper use of Slot Department equipment. Responsible for machine and sign moves. Responsible for machine installs and removal Responsible for machine conversions and all optioning. Responsible for all machine repairs Responsible to investigate machines for meter variances and perform repairs as needed. Assumes responsibilities of a Floor Person for jackpot verification, upon Slot Shift Managers request. Provides technical evaluation to Slot Shift Manager or designee during disputes. Maintain an open line of communication with Management concerning processes, guests and vendor related issues, problems and/or solutions. Monitor and maintain all communications between player tracking units and EGM’s and player tracking to bank network switches. Must notify Slot Tech III and/or Slot Tech Supervisor when parts levels become low. Make recommendations on new parts to add to stock. Regular attendance to all scheduled shifts is considered an essential function of the job. Arriving on time and ready to work for all scheduled shifts is considered an essential function of the job. Other duties as assigned. General Job Responsibilities and Duties: Maintain a high quality of guest service according to Silverton Be Amazing Service Standards. Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future. Adhere to all appearance and uniform standards. Maintain an open line of communication with Managers. Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors. Ability to accept performance feedback in a professional manner. Regular attendance on all scheduled shifts is considered an essential function of the job. Arriving on time for all scheduled shifts is considered an essential function of the job. Other duties as assigned. To perform the job successfully, an individual should demonstrate the following Silverton Values: Character: Always do the right thing and treat everyone with dignity and respect. Collaboration: Celebrate Diverse ideas, thought and talents. Care: Be KIND to yourself and each other. Fun: Our guests are here to have FUN, so we should have FUN, too! Excellence: Be Amazing!

Requirements

Experience: Minimum of 2 years as a Slot Tech in a Casino environment.
Education: High School diploma or equivalent. Basic electronics knowledge.
Basic PC Skills, Knowledge of Word, Excel, E-mail etc.
Requires all knowledge of Slot Tech level I.
Has ability to provide SOP training to Slot Tech I when requested by Management.
Must have knowledge in most areas in the Slot Technical field.
Required to investigate machines for meter variances and perform repairs as needed.
Must have experience with most manufactures platforms types and knowledge of i.e.: operation, machine optioning, hardware troubleshooting and repair.
Must have working knowledge of player tracking system i.e., meters and communications between EGM and player tracking units minimum.
Must have basic progressive knowledge to option EGM’s and have troubleshooting skills with this type of equipment minimum.
Average soldering skills, ability to troubleshoot at machine level most repairs minimum.
Must have basic understanding of Compliance Advisory and Mandatory Upgrades.
Understand Machine Manuals and all SOP’s that pertain to job description.
Must have full knowledge of Par Sheets for optioning EGM’s.
Displays confidence: when explaining machine outcomes and resolving disputes.
Must have the ability to perform accurate, thorough and neat work.
Heavy lifting required, ability to pick up 50 lbs. Push/Pulling required with assists of equipment such as two- and four-wheel dollies. Requires the ability to use single person machine lifting equipment.
Reports directly to the Slot Tech Supervisor and or Tech Level III; when unavailable reports to Slot Technical Manager or Slot Shift Manager.
Required Work Cards
Identification that establishes identity
Identification that establishes the right to work in the United States
Must be able to register with the Gaming Control Board

Responsibilities

Maintain a high quality of guest service according to Silverton Values.
Check for proper identification of a guest appearing to be under the age of 35 years old.
Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
Adhere to all appearance and uniform standards
Adhere to all Standards of conduct outlined in the Silverton Handbook.
Maintain a positive and professional demeanor during all interactions with Guests, fellow Team Members, and Vendors.
Ability to accept performance feedback in a professional manner.
Must have knowledge of most areas in the Slot Technical field. Must have machine knowledge i.e., troubleshooting, game recalls, machine optioning, etc.
Responsible for all electronic gaming equipment to be in operational condition according to Company Department Standards and Standard Operating Procedures.
Must assist Vendors with all repairs being performed.
Use care in all activity to provide safety first.
Identify and notify any unsafe conditions, areas or equipment that needs to be addressed to your supervisor immediately.
Proper use of Slot Department equipment.
Responsible for machine and sign moves.
Responsible for machine installs and removal
Responsible for machine conversions and all optioning.
Responsible for all machine repairs
Responsible to investigate machines for meter variances and perform repairs as needed.
Assumes responsibilities of a Floor Person for jackpot verification, upon Slot Shift Managers request.
Provides technical evaluation to Slot Shift Manager or designee during disputes.
Maintain an open line of communication with Management concerning processes, guests and vendor related issues, problems and/or solutions.
Monitor and maintain all communications between player tracking units and EGM’s and player tracking to bank network switches.
Must notify Slot Tech III and/or Slot Tech Supervisor when parts levels become low.
Make recommendations on new parts to add to stock.
Regular attendance to all scheduled shifts is considered an essential function of the job.
Arriving on time and ready to work for all scheduled shifts is considered an essential function of the job.
Other duties as assigned.
Maintain a high quality of guest service according to Silverton Be Amazing Service Standards.
Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
Maintain an open line of communication with Managers.
Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.
Regular attendance on all scheduled shifts is considered an essential function of the job.
Arriving on time for all scheduled shifts is considered an essential function of the job.