Slot Floor Technician

Chinook Winds Casino Resort

2d • Onsite

About The Position

Responsible for providing exemplary guest service by performing general maintenance & minor repairs of slot machines on the gaming floor.

Requirements

• WORKERS IN THIS POSITION MUST BE 21 OR OLDER
• Communication Skills- Ability to communicate effectively with others verbally.
• Customer Oriented- Ability to take care of the customers’ needs while following company procedures.
• Detail Oriented- Ability to pay attention to the minute details of a project or task.
• Multitask- Ability to complete multiple tasks at one time.
• Interpersonal - Ability to get along well with a variety of personalities and individuals. Supervision- Ability to work independently with minimum supervision.
• Problem Solving – Ability to find a solution for or deal proactively with work-related problems.
• High school diploma or GED.
• One year of experience as a Key Person or 1-year experience working in an electronics or mechanical field.
• Microsoft Office beginner level including Word, Excel, and Outlook.
• Siletz Tribal Gaming License.
• Will work assigned shifts as deemed necessary by the needs of the gaming operation.
• Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.

Responsibilities

• In absence of Slot Technician Supervisor, will report directly to Slot Supervisor while on shift.
• Perform preventative maintenance & minor repair of slot machines and related equipment on the gaming floor.
• Update machine maintenance records.
• Assist with slot machine installs, moves, conversions, connecting and disconnecting of all associated slot equipment.
• Provide assistance to Drop Team for drop related issues.
• Perform bill tests and other tests on machines as necessary.
• Repair Bill Validator and printers using test equipment in the tech shop.
• Repair bill jams with assistance from Security with checking out cash box access keys.
• Perform emergency cash canister exchanges with assistance from Security and Cage department.
• Provide assistance to customers with machine malfunctions and disputes.
• Provide assistance with jackpot payouts.
• Must safeguard entrusted monies, keys, and properties.
• Attend all Slot Department meetings and/or training sessions; pertinent training seminars and conferences as required.
• Maintain general appearance and safety of work area on the casino floor and in the Slot Tech Shop.
• Provides input or recommendations for improvements and changes in processes or services.
• Inform Slot Manager and Slot Shift Supervisor of any pertinent information.
• Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services.
• Responsible for performing all duties in compliance with all Chinook Winds Policies and Procedures and customer service standards.
• Adheres to the confidentiality policy of Chinook Winds.
• All other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees