SLOT FLOOR PERSON

Margaritaville Resort Casino•Bossier City, LA

4h•Onsite

About The Position

PENN Entertainment is seeking talent that believes in having fun within an exciting, fast-paced industry. The company offers a diverse work environment and is committed to employee career growth, providing support for expanded possibilities. Benefits include Day 1 Benefits, a 401k Program, Company Perks, Career Opportunities, Advancement Programs, and Scholarships. PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences, operating 43 destinations across North America, alongside online sports betting and iCasino platforms like ESPN BET™ and theScore Bet Sportsbook and Casino®. The company also emphasizes values such as diversity and sustainability, extending these commitments to its community, team members, vendors, and the planet.

Requirements

High School Diploma or equivalent.
Knowledge of principles and processes for providing customer service.
Ability to read, analyze and interpret common documentation.
Ability to respond to common inquiries or complaints from employees, regulatory agencies, or members of the staff.
Ability to write and present information to management in a reasonable manner.
Ability to perform normal mathematical computations regarding the implementation of current duties.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of instructions and deal with several variables.

Nice To Haves

Money handling experience a plus.
Casino experience a plus.

Responsibilities

Actively patrols assigned sections looking for opportunities to be of service to our guests.
Sincerely greets and welcomes all guests on the slot floor.
Celebrates any win by the guests.
Completes jackpots promptly, accurately, and with a high degree of personalized service; completes verification of paperwork for jackpot payouts.
Maintains a good relationship with the Cage employees to help execute slot transactions.
Offers assistance to slot playing guests and explains features of the slot machine when necessary, including the ticket in/ticket out technology.
Determines machine malfunctions and identifies appropriate actions; corrects machine malfunctions (e.g. printer errors, bill validators, etc.).
Must keep, maintain the integrity of, and balance cash wallets at the end of shift.
Promotes positive guest relations through prompt, courteous and efficient service.