Slot Attendant -Omaha

Ho-Chunk, Inc. • Omaha, NE

2d • $15 • Onsite

About The Position

WarHorse Gaming Omaha is seeking a guest-focused Slot Attendant to deliver an exceptional gaming experience on our casino floor. This role is responsible for assisting guests with slot machine operations, jackpots, and service needs while maintaining a strong presence on the floor.
If you thrive in a fast-paced, high-energy environment and enjoy providing top-tier service, this is a great opportunity to join our team.

Requirements

• Must be 21 years of age or older
• High school diploma or GED required (or equivalent experience)
• Prior customer service experience required
• Strong communication and problem-solving skills
• Comfortable using mobile devices, tablets, and basic computer systems
• Ability to multitask and remain composed in a fast-paced environment
• Demonstrated commitment to guest service excellence
• Must be flexible to work days, nights, weekends, and holidays
• Casino environment includes exposure to secondhand smoke and noise levels
• Role requires standing, walking, and lifting up to 50 lbs as needed
• Must be able to obtain and maintain a Nebraska Gaming License

Nice To Haves

• Gaming or hospitality experience preferred

Responsibilities

• Provide outstanding guest service by actively assisting guests on the gaming floor
• Respond promptly to slot machine issues and guest requests
• Perform minor machine repairs and resets as needed
• Process and verify hand-paid jackpots in accordance with internal controls
• Replenish ticket voucher paper in machines
• Explain game features, payouts, and jackpots to guests
• Create player accounts and issue player cards
• Assist guests with beverage service requests
• Maintain security of assigned equipment (keys, radios, handheld devices)
• Handle guest concerns professionally with empathy and ownership through resolution
• Support team members and maintain a positive work environment
• Follow all company policies, procedures, and regulatory requirements
• Attend required trainings and assist with onboarding of new team members

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match (Immediate Vesting)
• Paid Time Off (Vacation, Sick, Holiday)
• Quarterly Incentive Program
• Discounted Meal Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees