Sleep Health Referral Coordinator

Reliable Respiratory•Fairfield, CT

About The Position

Reliable Respiratory is a Durable Medical Equipment (DME) company that provides the highest quality level of service for patients in need of respiratory, diabetes, urology, and maternity support. Equipment provided includes, CPAPs, BiPAPs, AutoPAPs, nebulizers, oxygen equipment, ventilators, CGM devices, insulin pumps, and breast pumps. Each patient is treated with professionalism, understanding, and attentive service. We care about our customers, work closely with the medical community, and have highly skilled staff ready to assist customers in receiving the best care possible. Job Purpose A Sleep Health Referral Coordinator is responsible for supporting the Sleep Health Referral team and assisting the department in maintaining maximum efficiency while ensuring compliance with documentation requirements and fostering strong relationships with key prescribers and referral sources.

Requirements

18 years of age or older
Must be eligible to work in the United States and not require work authorization from us now or in the future
Bachelor’s Degree required
1 year of customer service experience
Effective and professional verbal and written communication abilities
Professional computer experience (especially Microsoft Office Suite)
Ability to work independently to investigate and make decisions
Ability to work in collaboration with others
Ability to prioritize and complete work amidst interruptions in a busy work area
Ability to comply with guidelines both internal and industry-imposed
Ability to reconcile multiple shifting logistical factors for each appointment
Strong attention to detail
Great customer service skills especially in high intensity situations
Fluent in English and Spanish proficiency preferred

Responsibilities

Ensure accurate and timely collection of required clinical documentation (e.g., prescriptions, sleep study reports, clinical notes).
Serve as the primary point of contact for key referring providers and prescribers.
Develop and maintain strong, collaborative relationships with physicians, sleep specialists, and healthcare partners.
Identify and capitalize on opportunities to increase sales for the assigned accounts while maintaining satisfactory customer service
Process new and recurring orders via fax, phone, or email in accordance with Reliable Respiratory’s processing procedures and guidelines
Handle incoming communications from referrals in a timely, professional, and friendly manner,
Verify insurance online or by phone and documents information in Reliable Respiratory’s electronic health records system
Understand insurance coverage and allowable amounts; verify patient demographic information, insurance authorization, and benefit information-updating as needed
Ensure completion of worklists assigned
Comply with all policies and procedures established by the company and the company's regulatory bodies
Display exemplary customer service in all interactions
Other tasks and duties as required