Slack Deal Desk Associate

Salesforce • Chicago, NY

11h

About The Position

The Slack Deal Desk Consultant is an individual contributor and a key member of the Professional Services Global Commercial Office team. This is a highly transactional role responsible for the intake and rapid processing of a large volume of repetitive deals, generally valued under $250K. The consultant focuses on scoping, proposing, and contracting Slack’s predefined success solutions to accelerate enterprise-wide deployment and adoption of products. This role collaborates closely with Professional Services Go-To-Market (GTM) teams and is responsible for contract execution for new opportunities, change orders, and follow-on success solutions as customer needs evolve.

Requirements

• 3 years of consultative sales experience with a proven record of consistently exceeding quota.
• Of that experience, 3 years are experience in selling and/or delivering professional services for a strategic consulting firm or large-scale system integrator.
• Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Nice To Haves

• SaaS customer success, consulting experience, account management, or sales organization experience is preferred.
• Experience in an enterprise solution sales environment and the ability to partner with account executives in the development and closure of sales opportunities is preferred.

Responsibilities

• Process a large number of transactions by managing a balanced, rotational assignment workflow.
• Focus on standalone Slack deals that are centered around getting started, launching, or migration type solutions.
• Operate as a reactive type sale, taking intake from Account Executives (AEs), Account Partners (APs) or customers who raise their hand needing services.
• Conduct necessary discovery meetings to understand what customers are trying to accomplish and determine the appropriate package.
• Position and sell one of the predefined offerings developed for this function.
• Ensure that solutions require "no tailoring". If a customer requires more complex or custom services, you will refer them to appropriate partners.
• Responsibly handle pre-sales contracting and resourcing/delivery team kick-off activities.
• Drive pre-sales execution and track expected Slack bookings as a soft target throughout the year, which serves as the measurement of success, as the role does not hold a quota.
• Align, engage, and develop trusted partnerships with account teams across assigned enterprise customer segments.
• Collaborate with internal cross-functional teams, including business operations, accounting, revenue recognition, and legal teams, during contracting.

Benefits

• Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
• More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level