Deal Desk Manager / Senior Deal Desk Manager

AcuityMD • Boston, MA

19d • Remote

About The Position

AcuityMD is a software and data platform that accelerates access to medical technologies. We help MedTech companies understand how their products are used, why customers vary, and identify opportunities for physicians to better serve their patients. Each year, the FDA approves ~6,000 new medical devices. Our solution helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology. We're backed by Benchmark, Redpoint, ICONIQ Growth, and Ajax Health. We’re a high-growth SaaS company scaling rapidly.
We are hiring a Senior Deal Desk Manager / Director to evolve Deal Desk into a strategic, scalable function. While we already have a strong Contracts Administration foundation in place, this role is designed to add strategic deal leadership, stronger process discipline, and additional capacity.
Next This person will partner closely with Sales and Sales Leadership earlier in the deal cycle to shape deal strategy, reduce end-of-quarter bottlenecks, and ensure that deals are structured to scale. They will also own the continued evolution of Deal Desk processes to minimize one-offs, improve data quality, and ensure downstream systems (billing, rev rec, provisioning, reporting) can run automatically and reliably.
This is a high-impact role with visibility across the business and a mandate to help AcuityMD operate at the next level of scale.
Team Mission
The Revenue Operations team is responsible for building a scalable, data-driven commercial engine. We partner across Sales, Finance, Legal, and Customer teams to enable growth while maintaining operational rigor, predictability, and long-term business health. As AcuityMD scales, RevOps plays a critical role in helping the company operate like a $150M+ business.

Requirements

• 5+ years of experience in Deal Desk, Commercial Operations, or Revenue Operations at a B2B SaaS company
• Proven experience supporting mid-market and/or enterprise sales motions
• Demonstrated ability to shape deal strategy early—not just process approvals at the end
• Strong understanding of pricing, discounting, and deal structuring tradeoffs
• Experience building or scaling Deal Desk processes in a growing organization
• Systems-minded with a deep appreciation for data quality and downstream automation
• Exceptional communication skills and the confidence to influence Sales while holding firm on policy
• Comfortable operating in ambiguity and building structure where it doesn’t yet exist
• Builder mindset with grit, judgment, and a bias toward scalable solutions

Nice To Haves

• Experience with CRM and CPQ tools (e.g., Salesforce, DealHub, Salesforce CPQ, MonetizeNow)
• Familiarity with CLM tools (e.g., Ironclad, DocuSign)
• Experience partnering with Finance on rev rec or billing implications
• Prior experience in a high-growth Series C/D environment

Responsibilities

• Partner with Sales and Sales Leadership early in deal cycles to shape pricing, structure, and commercial terms
• Serve as a trusted resource to reps on complex, non-standard deal scenarios
• Reduce end-of-quarter escalations and “heroics” by improving upfront deal planning
• Balance deal velocity with pricing discipline and long-term business health
• Strengthen and formalize Deal Desk workflows, SLAs, and approval frameworks
• Minimize one-off deals by identifying patterns and turning exceptions into scalable processes
• Design, own, and enforce a robust closed-won process that captures all required data for downstream systems
• Ensure clean, complete, and accurate deal data to support billing, revenue recognition, forecasting, and reporting
• Act as the connective tissue between Sales, Finance, Legal, RevOps, and Leadership
• Partner with Finance and Legal to evolve pricing, discounting, and contracting policies as the business scales
• Communicate clearly and confidently with senior stakeholders, including Sales and Executive leadership
• Own Deal Desk-related tooling and workflows across CRM, CPQ, and CLM systems
• Monitor Deal Desk KPIs (cycle time, exception rates, discounting trends, bottlenecks)
• Surface insights and recommendations to leadership on deal trends and process gaps
• Continuously improve Deal Desk effectiveness through data and feedback

Benefits

• Ground floor opportunity: Join a high-growth startup, backed by world-class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health).
• Learning Budget: Reimbursements for relevant learning and up-skilling opportunities.
• Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees.
• Flexible PTO: Generous time off and flexible hours give you the freedom to do your best work.
• Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents.
• Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement.
• Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings.
• Parental Leave: 6-12 weeks of fully-paid, flexible parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed