Skyroom Digital Media & Guest Experience Coordinator

Utah State University•Logan, UT

41d•$13 - $15•Onsite

About The Position

Digital Media & Guest Experience Coordinator to be the voice and personality of The Skyroom. This position manages The Skyroom's online presence, cultivates relationships with guests through thoughtful communication, and represents the restaurant at events, online, and in the community. The coordinator will develop engaging social media content, manage guest feedback across review platforms, and help promote The Skyroom's identity as a warm, welcoming, and memorable dining experience on campus.

Requirements

Strong communication and writing skills with a professional and engaging tone
Experience managing social media platforms, creating content, or photography/videography
Customer service or hospitality experience preferred
Knowledge of Google Business and feedback response management
Ability to represent The Skyroom professionally at events and in-person interactions
Availability to work occasional evenings or weekends for special events

Responsibilities

Create content for The Skyroom's official social media accounts
Showcase menu items, events, and guest experiences
Consistent posting schedule and align content with seasonal offerings and USU campus events
Monitor and report on engagement metrics to identify opportunities for growth and improved visibility
Monitor and respond professionally to online reviews (Google, Yelp, etc.).
Uphold The Skyroom's reputation by ensuring timely and brand-aligned responses.
Identify trends in guest feedback and share insights with leadership to improve service and operations.
Create content and copy for the weekly Newsletter
Assist with event coordination, promotion, and day-of support for marketing events and private functions.
Resource to help with all Skyroom NPS tickets
Serve as a friendly, professional representative for The Skyroom during events and guest interactions
In-person office visits to key clients to enhance relationships.