Skybar Operations Manager

AccorHotel•West Hollywood, CA

50d•$65,000 - $70,000

About The Position

Under the general guidance of Skybar General Manager, perform all duties and is Responsible for coordinating and supervising all aspects of bar operations and beverage outlets, while maintaining a profitable operation and high quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.

Requirements

High School Diploma or equivalent required
One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
Enter and locate work related information using computers and/or point of sale systems
Possess a gracious, friendly, and fun demeanor
Ability to multitask, work in a fast paced environment and have a high level attention to detail
Strong verbal and written communication skills in English
Maintain positive and productive working relationships with other employees and departments
Ability to work independently and to partner with others to promote an environment of teamwork
Knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relation
Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
Stand, sit, or walk for an extended period of time or for an entire work shift
Reach overhead and below the knees, including bending, twisting, pulling, and stooping

Nice To Haves

College Degree in Business, Hospitality, or Related field preferred

Responsibilities

Promote bar business and continually increase database contacts via social media and word of mouth
Actively sell tables, promote guest lists and paid general admission guests for each event
Work with Marketing to market venue and each event aligned with the Marketing Departments direction
Ensure the bar standards are consistently maintained
Ensure and promote compliance with all local liquor, health and sanitation regulations
Manage and provide direction to all bar employees on the floor during shifts and events
Hold staff accountable to uphold uniform and grooming standards to the highest level
Ensure that staff receives consistent and proper communication (verbal, email, memos etc)
Monitor departments performance with respect to the bars budget
Monitor and maintain proper inventory to ensure it’s in line with budgeted cost of sales
Seek out and produce events to generate revenues for the property
Hold staff accountable for giving an Engaging Dynamic Guest Experience to all guests on property
Consistently monitor quality of service and product delivered on property
Collaborate on needs of departmental staff scheduling
Instruct staff in on-going training to uphold service standards
Coordinate menu sponsorship deals and menu product placement
Act as the direct liaison to the Engineering and Housekeeping Departments in regards to maintenance of the property’s functionality and overall look.
Interview employees and provide input on talent selection
Assess employee performance and provide feedback annually and throughout the year