SkyBar General Manager

AccorHotel•West Hollywood, CA

11d

About The Position

Under the general guidance of the General Manager, responsible for coordinating, supervising, and directing Skybar food and beverage operations, while maintaining a profitable Beverage department and high-quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets, and meet budgeted productivity while keeping quality consistently high.

Requirements

High School Diploma or equivalent required, College Degree in Business, Hospitality, or related field preferred
Two to three years experience in overall Food and Beverage operation as well as management experience
Licenses or Certificates: Ability to obtain and/or maintain any government required licenses, certificates, or permits
Must have knowledge of Food and Beverage preparation techniques, health department rules and regulations, liquor laws and regulations
One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
Ability to multitask, work in a fast-paced environment, and have high-level attention to detail
Strong verbal and written communication skills in English
Maintain positive and productive working relationships with other employees and departments
Ability to work independently and to partner with others to promote an environment of teamwork
Move, lift, carry, push, pull, and place objects weighing less than or equal to 15 pounds without assistance
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
Stand, sit, or walk for an extended period of time or for an entire work shift
Reach overhead and below the knees, including bending, twisting, pulling, and stooping

Responsibilities

Must have strong knowledge of Nightlife/Daylife Operations and Marketing
Work with Marketing Manager to market Sky Bar.
Provide support to Marketing Manager by helping gather picture and video content
Provide creative input on general direction of Sky Bar and special events
Understands and has the ability to manage a Sales and Incentive program for table and ticket sales.
Able to yield table and ticket sales in a strategic manner
Establish, monitor, and manage budgeted revenue and net operating income.
Assures that the budgeting process is performed accurately and efficiently
Develop and implement action items and provide support and guidance in Skybar to achieve or exceed budgeted revenue and net operating income goals
Ensure that labor and expense guidelines are adhered to in order to maintain budgeted expenses
Institute and monitor service and/or product upgrades in order to maintain the company’s competitive edge
Establish and enforce specific Standard Operating Procedures
Promote guest satisfaction throughout the operation
Implement repeat guest recognition programs to build loyalty to the operation
Promote inter-company business relations and shares best practices
Distinguish us as the industry leaders that continually improve to maintain our cutting edge
Act as a liaison between the Restaurant and Beverage operation
Supervise and provide leadership to Skybar personnel
Respond to guest complaints in a timely manner
Monitor industry trends, take appropriate action to maintain competitive and profitable operations
Work with other Executive Committee members and keep them informed of Skybar issues as they arise
Keep immediate supervisor fully informed of all problems or matters requiring his/her attention
Coordinate and monitor all phases of Loss Prevention in the Beverage department
Prepare and submit required reports in a timely manner
Organize and conduct department meetings on a regular basis
Monitor quality of service and product
Initiate menu planning and preparation
Ensure compliance with all local liquor laws, and health and sanitation regulations, and all Beverage related life/safety and other legal compliance in accordance with federal and local laws
Ensure the training of department heads on SOP’s, report preparation, technical job tasks
Select, train, and develop personnel within the department.
Able to exercise hire, discipline, personnel performance reviews, and termination of employment discretion within Morgans Hotel Group policies