General Manager

Papa John's•Norcross, GA

11d

About The Position

M ana g es and ass u m es r espons i b ili t y f or a l l f un c t i ons o f a P apa John ’ s r e s t au r a n t t o ens u r e r e s t au r a n t p r o f i t ab ili t y . T h i s i s acc o m p li shed by be i ng a se l f - s u f f i c i ent l eade r , m a k i ng q ua li t y dec i s i ons, and ensuring proper planning, forecasting, and systems are in place . O t h e r r espons i b ili t ies i nc l ude t he m an a g e m e n t o f ope r a t i ons i nc l ud i ng t he e x ecu t i on o f a l l C o m p any po li c i es, p r ocedu r e s , p r o g r a m s , a nd s y s t e m s . E ns u r es c o m p li ance w i t h a l l f ede r a l , s t a t e and l ocal l a w s and e t h i cal bus i ne s s p r a c t i ces. This position oversees all operational aspects of a Papa John’s restaurant including execution of all Operations Manager duties when that position is un available/ un filled. Operations Managers, Manager Designates, and Shift Leaders report directly to the General Manager. In restaurants where the Operations Manager role is available/filled, restaurant team members and delivery drivers report directly to the Operations Manager. Where this role is unavailable/unfilled, restaurant team members and delivery drivers report to the General Manager. Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place. Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. For more information please view the following PDFs: E-Verify Poster (English) - Right to Work Poster (English) - E-Verify Poster (Spanish) - Right to Work Poster (Spanish) Papa John's is an Affirmative Action and Equal Opportunity Employer. For more information please click on the following PDF . See terms & conditions for site use.

Responsibilities

Monitor product q ua li t y and customer service standards, identify deficiencies, and follow up with direct reports to address and correct areas of concern
P r o f ess i ona l l y and p r o m p t l y r es p ond t o a l l cus t o m e r conc e r ns o r i s sues.
S o li c i t cu s t o m e r f e edback, sha r e f eedba c k wi t h t e a m and use f eedba c k t o i m p r o v e r es t a u r ant ope r a t i o ns and bu il d b r and l o y a l t y
Oversee training and execution of quality standards.
Oversee r ec r u i t ing efforts to meet s t a ff i ng needs and effective compliance with u n i f o r m and appe a r ance s t anda r d s
E s t ab li sh and communicate p e r f o rm ance e x pec t a t i ons and conduct t i m e l y and e f f e c t i v e pe r f o rm ance r e v i e w s with direct reports
D ocu m e n t p e r f o r m ance i ssu e s and t a k e a pp r op r i a t e d i sc i p li na r y ac t i on, up t o and i nc l ud i ng t e r m i na t i on
E ff ec t i v e l y coach and d e v e l op direct reports and bu il d an a tm osph e r e o f t e a m w o r k, en e r g y and f u n , including the implementation of team member recognition programs to reward and retain high performing team members
M ana g e sa l es g oa l s a g a i nst bu d g e t & p r i o r y ear by ensuring p r o m pt and fr i end l y cus t o m er se r v i ce ; monitor and execute plans to enhance/address deficiencies in sales trends such as ticket average and order frequency
S e e k add i t i onal s a l es t h r o u g h t r ad i t i onal a nd non- tr ad i t i onal m e t hods by e x ecu t i ng c r ea t i v e l ocal r e s t au r a n t m a r k e t i n g and c r ea t i ng a pos i t i v e p r esence i n t he co mm un i t y
M ana g e p r o f i t g oa l s a g a i nst bu d g e t & p r i o r y ea r ; ens u r e f ood, l abor & o t her con tr o ll ab l e co s t s s t ay w it h i n bu d g e t , & c o rr e c t de v i a t i ons fr om t he bu d get by accu r a t e l y u t ili z i ng t he FOCUS S y s t e m
D e v e l op & i m p l e m ent app r o p r i a t e p l ans t o r eso l v e u n f a v o r ab l e tr ends and enha n ce p r o f it s.
E x ecu t e a d m i n i s tr a t i ve and cash m an a g e m e n t d u t i es.
Pl a n and m an a g e ad e q u a t e i n v en t o r y l e v e l s us i ng t h e r es t a u r an t ’ s co m p u t e r i z ed i n v en t o r y s y s t em t o m e et sa l es de m ands and m i n i m i z e l oss.
M ana g e c o m pan y ’ s asse t s by ensu r i n g t he r es t au r a n t i s c l ean, f u ll y e q u i pped and a l l e q u i p m ent ope r a t es p r op e r l y ; ensu r e r e s t a u r ant m e e t s s a f e t y and s ecu r i t y s t anda r ds at a l l t i m es ; o v e r see p r e v en t a t i v e m a i n t enance and r epa i r s w h e n necessa r y