Site Reliability Engineer

GoHealth Urgent Care • Rochester, MN

3d

About The Position

You’re more valuable than ever – And that’s just how we’ll make you feel. The Site Reliability Engineer is responsible for maintaining and enhancing the reliability, security, and performance of our customer-facing web and mobile applications. This role is critical in remediating security vulnerabilities, triaging and resolving customer issues, and collaborating with backend developers to ensure application health and uptime. The Site Reliability Engineer will also manage Azure DevOps pipelines and oversee production deployments to deliver seamless, secure, and high-performing user experiences.

Requirements

• Bachelor’s degree in computer science, Information Technology, or related field; demonstrated experience may be accepted in lieu of a degree.
• 4+ years of professional experience in software development with a focus on application maintenance, customer support, and reliability engineering.
• This role involves interaction and collaboration with other departments and requires excellent judgment and interpersonal skills.
• Experience remediating security vulnerabilities and implementing secure coding practices.
• Proven ability to troubleshoot, optimize, and enhance application performance in high-scale production environments.
• Experience with monitoring, logging, and observability tools (e.g., New Relic, Datadog, Splunk, Azure or AWS observability)
• Hands on experience working with and developing backend technologies and frameworks including Node.js, TypeScript, SQL/NoSQL databases.
• Hands on experience working with and developing frontend technologies including ReactJS, NextJS, Vercel.
• Strong experience with Azure DevOps, CI/CD pipelines, and production deployments.
• Familiarity with container orchestration (Docker, Kubernetes) and cloud platforms (Azure preferred).
• Strong analytical and problem-solving skills.
• Excellent collaboration and communication abilities.
• Self-motivated, detail-oriented, and organized.
• Ability to work effectively with cross-functional teams and communicate complex technical concepts clearly.

Nice To Haves

• Experience in healthcare or other highly regulated industries.
• Familiarity with security frameworks (OWASP, CVSS, MITRE ATT&CK).
• Experience with automated testing, infrastructure-as-code (Terraform), and event-driven architectures

Responsibilities

• Monitor, maintain, and optimize production web applications for reliability, uptime, and performance.
• Collaborate with front and backend developers to ensure robust application health, efficient data flows, and rapid issue resolution.
• Triage, investigate and drive customer support issues to resolution, performing root cause analysis and minimizing downtime.
• Lead efforts to identify, remediate, and document security vulnerabilities in application code, partnering with security teams for best practices.
• Implement and maintain application-level monitoring, logging, and alerting to proactively identify and address issues.
• Collaborate with cross-functional teams (Product Owners, DevOps, Security and Compliance, Support) to deliver seamless end-to-end customer experiences.
• Create and maintain technical and procedural documentation for systems, integrations, and processes.
• Manage and optimize Azure DevOps pipelines, CI/CD processes, and production deployments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees