SITE RELIABILITY ENGINEER

United States Cold Storage, Inc. • Camden, NJ

4h

About The Position

SITE RELIABILITY ENGINEER (SRE)

ENGINEER RELIABILITY INTO THE SYSTEMS THAT MOVE THE NATION’S FOOD SUPPLY

WHO WE ARE

US COLD OWNS AND OPERATES ONE OF THE MOST COMPLEX TEMPERATURE-CONTROLLED
LOGISTICS NETWORKS IN NORTH AMERICA. EVERY DAY, OUR SYSTEMS COORDINATE THE
STORAGE AND MOVEMENT OF FOOD AT NATIONAL SCALE ACROSS A NETWORK OF
STATE-OF-THE-ART DISTRIBUTION CENTERS, INCLUDING MULTIPLE HIGHLY AUTOMATED
WAREHOUSE FACILITIES.

WE CONTINUE TO ADVANCE OUR CORE WAREHOUSE AND LOGISTICS PLATFORMS. OUR CURRENT
FOCUS IS ON MODULAR, EVENT-DRIVEN, API-FIRST AND CLOUD ARCHITECTURES. WE
CONTINUE TO ENHANCE RELIABILITY AND ACCELERATE ENGINEERING PRODUCTIVITY BY
STRENGTHENING OUR SRE AND AI PRACTICES. THIS IS A LARGE INVESTMENT IN INNOVATION
TO CONTINUE TO DRIVE OPERATIONAL EXCELLENCE AT OUR FACILITIES.

IF YOU WANT TO BUILD DURABLE SYSTEMS THAT OPERATE IN THE PHYSICAL WORLD AT
SCALE, THIS IS THAT OPPORTUNITY.

THE ROLE

THE SITE RELIABILITY ENGINEER IS A FOUNDING MEMBER OF US COLD’S SRE PRACTICE.

THIS ROLE EXISTS TO MOVE THE ORGANIZATION FROM REACTIVE OPERATIONS TO ENGINEERED
RELIABILITY. YOU WILL STUDY HOW OUR MOST CRITICAL SYSTEMS FAIL — PARTICULARLY
OUR PHENIX WMS AND FACILITY AUTOMATION INTERFACES — AND DESIGN CONTROLS,
AUTOMATION, AND OBSERVABILITY THAT REDUCE INCIDENTS OVER TIME.

SUCCESS IN THIS ROLE MEANS FEWER FALSE ALERTS, FASTER RECOVERY, LESS MANUAL
INTERVENTION, AND SYSTEMS THAT HEAL THEMSELVES WHEN POSSIBLE.

You WILL WORK CLOSELY WITH APPLICATION, INFRASTRUCTURE, AND OPERATIONS TEAMS AND
PARTICIPATE DIRECTLY IN ON‑CALL AND INCIDENT RESPONSE.

THIS IS HANDS‑ON RELIABILITY ENGINEERING. THE SYSTEMS YOU IMPROVE WILL DIRECTLY
IMPACT DAILY WAREHOUSE OPERATIONS.

Requirements

• 3+ YEARS OF EXPERIENCE IN SRE, DEVOPS, SYSTEMS ENGINEERING, OR RELATED ROLES
• STRONG LINUX AND WINDOWS SYSTEMS ADMINISTRATION AND TROUBLESHOOTING SKILLS
• HANDS‑ON EXPERIENCE WITH AUTOMATION AND SCRIPTING
• EXPERIENCE DESIGNING AND OPERATING MONITORING, ALERTING, AND OBSERVABILITY SOLUTIONS
• PRACTICAL EXPERIENCE WORKING IN AZURE ENVIRONMENTS
• STRONG ANALYTICAL SKILLS AND A BIAS TOWARD ELIMINATING ROOT CAUSES, NOT SYMPTOMS
• ABILITY TO COLLABORATE ACROSS APPLICATION, INFRASTRUCTURE, AND OPERATIONS TEAMS

Nice To Haves

• EXPERIENCE SUPPORTING WAREHOUSE MANAGEMENT SYSTEMS OR INDUSTRIAL AUTOMATION PLATFORMS
• EXPOSURE TO KUBERNETES, MICROSERVICES, OR CONTAINER ORCHESTRATION
• FAMILIARITY WITH INFRASTRUCTURE‑AS‑CODE TOOLS SUCH AS TERRAFORM OR ANSIBLE
• UNDERSTANDING OF DISTRIBUTED SYSTEMS AND HIGH‑AVAILABILITY DESIGN
• EXPERIENCE WITH SRE PRACTICES SUCH AS SLO‑BASED OPERATIONS, RUNBOOK AUTOMATION, OR CHAOS TESTING

Responsibilities

• RELIABILITY OF THE PHENIX WMS AND ITS INTEGRATION WITH FACILITY AUTOMATION SYSTEMS (ROBOTICS, CONVEYORS, AND CONTROL INTERFACES)
• DEFINITION AND IMPLEMENTATION OF SLIS AND SLOS THAT MEASURE MEANINGFUL SYSTEM HEALTH, NOT JUST AVAILABILITY
• OBSERVABILITY ACROSS THE FULL STACK, CORRELATING CLOUD SERVICES, APIS, AND ON‑PREMISE FACILITY OPERATIONS
• AUTOMATION TO ELIMINATE OPERATIONAL TOIL, INCLUDING PATCHING, DATA CORRECTIONS, RESTARTS, AND RECOVERY TASKS
• DEVELOPMENT OF SELF‑HEALING BEHAVIORS FOR COMMON FAILURE MODES
• PARTICIPATION IN ON‑CALL ROTATIONS AND LEADERSHIP OF BLAMELESS POST‑INCIDENT REVIEWS
• DESIGN AND EXECUTION OF DISASTER RECOVERY TESTS ACROSS SAAS, CLOUD, AND ON‑PREMISE ENVIRONMENTS

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees