Site Operations Specialist (DTC)

Serta Incorporated•Dunwoody, GA

About The Position

At Serta Simmons Bedding (SSB), we're more than a mattress company, we're a leading global sleep company with a mission to help people sleep better so they can live healthier lives. With a 150-year heritage in delivering industry-leading sleep solutions, we own iconic brands including Serta®, Beautyrest®, Simmons® and Tuft & Needle®.

Requirements

BA/BS degree or equivalent experience
1-2 years experience in Shopify with a high aptitude for learning new technologies
Track record as a fast learner and solution-oriented problem solver.
Meticulous sense of detail with ability to see the bigger picture and a strong sense of ownership
Able to work cross-functionally, and manage multiple projects to completion
Able to think both creatively and critically, and balance data insights with creative best practices
Excellent communication, interpersonal, presentation, and organizational skills.
Understanding of internal content management tools.

Nice To Haves

Experience with Salsify a plus.
An entrepreneurial spirit, and willingness to take on new challenges and risks.
Comfortable in a high-growth, fast-paced, self-starter environment.
Passion for the home goods market is a plus.

Responsibilities

Understand business goals and requirements for all DTC eCommerce projects. Create detailed site implementation schedules for each project and validate/communicate out with relevant stakeholders.
Coordinate project activities from various business partners including Marketing, Creative, Engineering, QA, and Merchandising.
Create staging environments, load site content, and leverage site tools to update and push content to website for campaigns and new product launches.
Submit creative requests for site assets.
Partner with Brand Design and UX teams on creative testing plan to optimize performance of site assets.
Ensure project is launched on time and meets initial project requirements. Keep management notified of progress and/or deviation from project schedule (deliverables, milestone dates, resources, etc.).
Leads the QA review and final sign-off of site content for campaigns and product launches; documents feedback and manages any required changes.
Identifies opportunities for efficiencies in the processes as they relate to website production and proactively suggest and/or develop process and tool improvements (i.e., custom spreadsheets, internal tools, playbook development, recommendations to modify the CMS etc).
Assists in leading key meetings owned by DTC Operations. Records feedback, action items and communicates out to business stakeholders for follow-up and completion.
Assists business partners to manage production of product content: copy, images, legal and campaign materials.