Manufacturing Site IT Operations Specialist

GM • Fort Wayne, IN

3d • Onsite

About The Position

This role is categorized as onsite. This means the successful candidate is expected to report to Fort Wayne assembly manufacturing plant on a full-time basis. The Role The GMIT Manufacturing LAN/Operations Specialist Entry Level team member has on-site responsibility for p erforming activities pertaining to information technology and business unit objectives in a GM Manufacturing facility. More specifically, this role will perform tasks requiring on-site support for basic level requests for applications, IT devices, clients, network, and infrastructure support . End user support involves an evolving set of tools to remotely analyze and resolve issues . In many cases each day, however, this support also involves visits to the end device on the manufacturing floor . Employees should expect to spend a portion of the day on their feet, performing physical tasks that include lifting and climbing up stairs and vertical ladders to screen guarded environments.

Requirements

• 1 to 3 years of IT experience/or equivalent technical education
• Technical school graduate in IT discipline or equivalent experience

Nice To Haves

• Operates under general guideline and direction to maintain , analyze, troubleshoot, and repair end-user equipment (PCs, laptops, printers, scanners, tablets), computer peripherals, and network connectivity
• G ood Windows PC and peripheral support skills
• Basic understanding of LAN/WAN concepts
• Basic understanding of wireless communication
• Basic IT Security knowledge
• Applies sound skill, experience, and judgment to troubleshoot reported issues
• Possesses strong analytical ability, communication, and interpersonal skills to build relationships with team members and business partners

Responsibilities

• Under specific guidelines performing work directed from the site IT manager
• Perform asset management i nventory updates
• Perform Label printing and delivery as needed
• Support End-User Devices (PCs, Printers, Scanners, Mobile Phones and Tablets)
• Use remote PC Management tools to assist users
• Complete assigned IT project tasks
• Use corporate IT tools to perform remote device management and user support
• Build clients (PCs, Laptops, printers, wireless devices) per common procedure(s)
• Participate with cross-functional teams as Maintains, analyzes, basic troubleshooting, and repair of computer systems, hardware, and computer peripherals
• Ability to climb a ladder or open stairways to access network cabinets on mezzanine level platforms as needed

Benefits

• GM offers a variety of health and wellbeing benefit programs.
• Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees