Manufacturing Site IT Operations Specialist

GM•Wentzville, MO

3d•$81,000 - $123,000•Onsite

About The Position

This role is categorized as onsite. This means the successful candidate is expected to report to the Wentzville assembly manufacturing plant on a full-time basis. The Role General Motors' Global Manufacturing organization is responsible for the production of vehicles, Internal Combustion Engines and Battery Electric Vehicles, propulsion systems, stampings, castings, components, and batteries at 117 sites in 12 countries around the world. The organization plays a crucial role in GM's overall vision of Zero Crashes, Zero Emissions, and Zero Congestion. In your role as a manufacturing Stie Support Analyst , you will help our manufacturing partners meet daily production targets. In addition, you will ensure that safety and quality standards are met. While working in an action-oriented environment, you will gain a variety of experiences every day. What You’ll Do Providing end-user, network, infrastructure, and application support through creative thinking and latitude is the key to success in this role. Support for end users involves a growing set of tools and software that allows remote analysis and resolution of problems. It is also common for support agents to visit manufacturing floors for inspections and troubleshooting, as well as to interact with different production team members and executives. Employees will be on their feet throughout the day, lifting, climbing, and maneuvering stairs and ladders to reach screen-guarded areas. Provide production shift support by operating as a focal point to address all IT related requests and coordinate resolution of IT related incidents. The shift you work (1st, 2nd, 3rd) depends on the plant/location where you work and can vary Build and support End-User Devices (PCs, Printers, Scanners, Mobile Phones, VOIP phones, Motorola Radios, and Tablets) Use remote PC management tools to assist users and other corporate IT tools to perform software patching/installation, asset management and change management functions Support all GM managed LAN, WAN, and WLAN network infrastructure, including GM managed Supplier networks, distributed antenna system (DAS) for mobile phones, and plant radio systems Support the incident management process to coordinate issue resolution Support the label printing process at locations where IT has responsibility Complete assigned IT project tasks. Projects are highly centralized/owned by other IT teams, however we play an integral role in site-level implementation and execution Work with our Business Partners to ensure their IT needs are met. Interact with all levels of the workforce from hourly union production workers up to plant executive leadership Position requires working at heights, elevated platforms, and climbing ladders.

Requirements

Support users at multiple physical sites, flexibility to work weekend production overtime as needed, and flexibility to work multiple shifts depending on the plant location and production schedule (shared with other members of the team).
3-7 years of experience supporting end-user devices/networks in Information Technology
Ability to develop relationships with business partners and team members through analytical skills, communication, and interpersonal skills.
Demonstrate initiative beyond the assigned work to improve output and/or assist others

Nice To Haves

Ability to maintain , analyze, troubleshoot, and repair end-user equipment (PCs, laptops, printers, scanners, tablets, Motorola Push-to-Talk radios, and phones), computer peripherals, and network connections
Ability to support Windows PCs and peripherals
Knowledge of client hardware use, repair, and replacement
Knowledge of Client Operating Systems (Windows 10, Windows 11)
A working knowledge of Microsoft Office products (SharePoint, Edge, Teams, OneDrive, OneNote, Yammer, Excel, Word, PowerPoint)
Familiarity with remote PC management tools (VNC, VPN, RDP, Bomgar)
Working knowledge of Cisco routers, switches, and wireless access points as well as network sniffers and analyzers (Wireshark), cable testers, and IT security fundamentals
Basic understanding of Active Directory management
Knowledge of ITIL concepts including Incident Management, Change Management, IT Asset Management, Release Management, Service Request Management , Service Desk

Responsibilities

Providing end-user, network, infrastructure, and application support through creative thinking and latitude is the key to success in this role.
Support for end users involves a growing set of tools and software that allows remote analysis and resolution of problems.
It is also common for support agents to visit manufacturing floors for inspections and troubleshooting, as well as to interact with different production team members and executives.
Provide production shift support by operating as a focal point to address all IT related requests and coordinate resolution of IT related incidents.
Build and support End-User Devices (PCs, Printers, Scanners, Mobile Phones, VOIP phones, Motorola Radios, and Tablets)
Use remote PC management tools to assist users and other corporate IT tools to perform software patching/installation, asset management and change management functions
Support all GM managed LAN, WAN, and WLAN network infrastructure, including GM managed Supplier networks, distributed antenna system (DAS) for mobile phones, and plant radio systems
Support the incident management process to coordinate issue resolution
Support the label printing process at locations where IT has responsibility
Complete assigned IT project tasks.
Work with our Business Partners to ensure their IT needs are met.
Interact with all levels of the workforce from hourly union production workers up to plant executive leadership
Position requires working at heights, elevated platforms, and climbing ladders.

Benefits

GM offers a variety of health and wellbeing benefit programs.
Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

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