Site Operations Manager

The Salvation Army Great Lakes Division•Detroit, MI

12d

About The Position

The Site Operations Supervisor is responsible for preparing staff schedules, monitoring safety and security, conducting inspections, and maintaining accurate documentation. The Supervisor ensures compliance with contract requirements, assists with non-clinical client issues, and provides support during emergencies.

Requirements

Must possess a high school diploma or equivalent
Minimum of two years of practical experience as a Supervisor
Ability to communicate effectively through spoken and written word
Proficiency with Microsoft Office applications, email and internet
Complete Safe From Harm training, and keep current as needed
Valid Michigan Chauffeur License and approved by The Salvation Army MVR
Ability to effectively receive and express ideas, both written and verbal; using clear and concise vocabulary and active listening skills.
Ability to select and commit to an effective course of action by understanding issues, comparing solutions and drawing conclusions to resolve problems.
Ability to act promptly and take steps to solve or settle an issue proactively.
Ability to motivate and guide others to ensure performance in accordance with clear expectations and goals; providing timely guidance and feedback.
Ability to recognize courses of action to handle problems, gathering and organizing information, identifying cause and effect relationships, and applying contingency plans to solve those problems.

Nice To Haves

Knowledge of addiction recovery preferred
Experience using electronic medical records system preferred

Responsibilities

Orientate and train all support specialists/facility technicians/maintenance/food drivers
Prepare and maintain staff schedules, while verifying and approving hours worked
Maintain accurate documentation regarding supervised staff
Recommends hiring and disciplinary actions to Site Administrator
Monitor staff, clients, residents, community supporters, and visitors
Assist in providing for client safety and security
Conduct all inspections and emergency drills as required by the Harbor Light System
Ensure urinalysis screens and property searches are completed per contract requirements
Oversee the maintenance of all records and reports kept by Support Specialists in SAM
Responsible for ordering all client food and personal supplies
Address non-clinical issues with clients (i.e. quality assurance such as food/rec activities)
Assist clinical staff in investigating client grievances and complaints
Responsible for providing all reports as directed by Site Administrator, Clinical Supervisor and Human Resources Manager
Provide direction to staff for unusual or emergency situations with input from Site Administrator if needed
Participate in case conferences, giving input on client behavior and client rules
Perform other duties as assigned