Site Operations Manager

Envision Unlimited•Chicago, IL

8d•$55,000 - $60,000•Onsite

About The Position

Founded in 1948 in Chicago, Envision Unlimited provides a full spectrum of care for individuals with disabilities ranging in age from infancy to 80+. We serve all individuals regardless of race, gender, religion, or ability to pay. Our innovative services span Chicagoland and Central Illinois and include community living, day programs, behavioral health, employment services, family respite, and foster care. Our innovative services span Chicagoland and Central Illinois and include community living, day programs, behavioral health, employment services, family respite, foster care and Supportive Housing. Learn more at: www.envisionunlimited.org Now Hiring: Site Operations Manager (Mental Health Center) | Full-Time | Onsite Location: 4419 N. Ravenswood Ave. Chicago, IL 60640 Schedule : Monday–Friday Are you a natural organizer, team motivator, and mission-driven leader? Do you believe that great operations make great care possible? We're looking for a Site Operations Manager who thrives in a fast-paced environment and is passionate about supporting teams that change lives. At our Community Mental Health Center, your leadership ensures everything runs smoothly from the front desk to intake, to creating a space where clients feel safe and supported the moment they walk in. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. As the heartbeat of our center’s daily operations, you’ll: Lead, coach, and inspire our front office and intake teams Ensure clients experience timely, respectful, and seamless service Oversee insurance verification, co-pay collection, and financial registration Manage appointment flow and check-in procedures like a pro Collaborate across departments to keep communication strong and the mission moving forward Track key metrics like intake volume, payer trends, and service use Promote a trauma-informed, uplifting workplace culture Support regulatory compliance and quality improvement efforts Help maintain a clean, safe, and welcoming facility We’re not just a MH Center, we’re a community. Join a mission-driven organization where your work directly supports people on their journey to wellness. You’ll have the chance to lead with purpose, make real impact, and grow your career in a supportive, collaborative environment.

Requirements

Bachelor’s degree required (Human Services or related field preferred).
At least 1 year of administrative experience in a mental health or healthcare setting.
At least 1 year of supervisory experience.
Basic understanding of insurance billing practices is a plus.
Comfortable with technology and common computer systems.
Strong written and verbal communication skills.
Organized, resilient, calm under pressure, and team-oriented.
Pass a criminal background check

Nice To Haves

Basic understanding of insurance billing practices is a plus.

Responsibilities

Lead, coach, and inspire our front office and intake teams
Ensure clients experience timely, respectful, and seamless service
Oversee insurance verification, co-pay collection, and financial registration
Manage appointment flow and check-in procedures like a pro
Collaborate across departments to keep communication strong and the mission moving forward
Track key metrics like intake volume, payer trends, and service use
Promote a trauma-informed, uplifting workplace culture
Support regulatory compliance and quality improvement efforts
Help maintain a clean, safe, and welcoming facility