Site Operations Manager
About The Position
We're looking for a Site Operations Manager who thrives in a fast-paced environment and is passionate about supporting teams that change lives. At our Community Mental Health Center, your leadership ensures everything runs smoothly from the front desk to intake, to creating a space where clients feel safe and supported the moment they walk in. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. As the heartbeat of our center’s daily operations, you’ll: Lead, coach, and inspire our front office and intake teams Ensure clients experience timely, respectful, and seamless service Oversee insurance verification, co-pay collection, and financial registration Manage appointment flow and check-in procedures like a pro Collaborate across departments to keep communication strong and the mission moving forward Track key metrics like intake volume, payer trends, and service use Promote a trauma-informed, uplifting workplace culture Support regulatory compliance and quality improvement efforts Help maintain a clean, safe, and welcoming facility
Requirements
- Education: High school Diploma required.
- Experience: At least 1 year of administrative experience in a mental health or healthcare setting.
- Experience: At least 5 yeasr of supervisory experience.
- Basic understanding of insurance billing practices is a plus.
- Technical Skills: Comfortable with technology and common computer systems.
- Communication: Strong written and verbal communication skills.
- Personal Qualities: Organized, resilient, calm under pressure, and team-oriented.
- Pass a criminal background check
Nice To Haves
- Basic understanding of insurance billing practices is a plus.
Responsibilities
- Lead, coach, and inspire our front office and intake teams
- Ensure clients experience timely, respectful, and seamless service
- Oversee insurance verification, co-pay collection, and financial registration
- Manage appointment flow and check-in procedures like a pro
- Collaborate across departments to keep communication strong and the mission moving forward
- Track key metrics like intake volume, payer trends, and service use
- Promote a trauma-informed, uplifting workplace culture
- Support regulatory compliance and quality improvement efforts
- Help maintain a clean, safe, and welcoming facility
Benefits
- Paid Time Off: 11 Vacation days, 12 Holidays days, 3 sick days, 3 personal days
- Illinois Paid Leave: 40 hours (accrued)
- Insurance: Medical, dental, and vision coverage
- Retirement: 403(b) plan
- Employee Assistance Program (EAP)
- Mileage reimbursement
- Public Service Loan Forgiveness eligibility
- Cell phone reimbursement (or use of company phone)
- Free clinical supervision for licensure (LSW, LCSW, LPC, LCPC)
- Reimbursement for professional licensure and renewal fees
- Include boutiques of voluntary benefits.
- Cell phone allowance as well as annual tuition assistance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
101-250 employees
