Operations Manager (Site Leader)

Apex Service Partners • Fort Wayne, IN

1d • Onsite

About The Position

Are you an experienced operations leader who knows how to run a high‑performing Plumbing, Electrical, and HVAC team? We are seeking a hands‑on Site Leader / Operations Manager to oversee daily field operations and lead a team of skilled technicians at our new parter near Fort Wayne, Indiana.
We’re focused on growth, exceptional customer experience, and building strong teams. If you’re passionate about developing people, improving processes, and building a winning culture, this role is for you.

Requirements

• 3+ years of management experience leading operations teams in plumbing, electrical, HVAC, or related residential home services
• Demonstrated ability to lead, coach, and develop field technicians
• Strong understanding of service operations, scheduling, and workflow optimization
• Data‑driven approach with experience using KPIs to track and improve performance
• Excellent communication, problem‑solving, and decision‑making skills

Nice To Haves

• Technical experience in plumbing, electrical, or HVAC (not required)
• Experience managing multi‑trade service environments

Responsibilities

• Lead day‑to‑day site operations across Plumbing, Electrical, and HVAC teams
• Partner closely with the General Manager to achieve revenue, labor margin, and operational performance targets
• Work with Dispatch to maximize scheduling efficiency, capacity, and daily productivity
• Ensure all completed work meets company quality, safety, and brand standards
• Support recruiting, onboarding, performance management, and ongoing technician training
• Handle escalated customer concerns with urgency and professionalism
• Maintain and strengthen a safety‑first culture with full OSHA and company policy compliance

Benefits

• Competitive compensation (base salary + quarterly bonus)
• Medical, dental & vision insurance with 100% employer‑paid options
• 401(k) with company match
• Paid Time Off (PTO) + paid holidays
• Continuous training and career development opportunities
• A supportive, people‑first culture focused on teamwork, craftsmanship, and doing the right thing

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed