Site Manager, Datacenter Operations

Fluidstack•Buffalo, NY

2d•$150,000 - $200,000•Onsite

About The Position

At Fluidstack, we’re building the infrastructure for abundant intelligence. We partner with top AI labs, governments, and enterprises - including Mistral, Poolside, Black Forest Labs, Meta, and more - to unlock compute at the speed of light. We’re working with urgency to make AGI a reality. As such, our team is highly motivated and committed to delivering world-class infrastructure. We treat our customers’ outcomes as our own, taking pride in the systems we build and the trust we earn. If you’re motivated by purpose, obsessed with excellence, and ready to work very hard to accelerate the future of intelligence, join us in building what's next. About the Team The Data Center Operation team supports the company's fast growth by deploying and operating hyperscale datacenters. The team takes full onsite responsibility for each site and manages the end to end lifecycle of hardware fleet, providing various infrastructure solutions and services ensuring that they are scalable and are reliable. About the Role Lead and scale an operations team of 10+ technicians and specialists across multiple datacenter facilities within a campus or region. Drive operational strategy, team development, and execution excellence while managing the end-to-end lifecycle of datacenter infrastructure, ensuring 24x7x365 operations meet or exceed SLA commitments.

Requirements

Bachelor's degree in Engineering, Business, or Operations Management (or equivalent experience)
5+ years in datacenter operations, mission-critical facilities, or IT infrastructure with 2+ years managing teams of 10+ employees
Proven track record managing 24x7 operations with demonstrated success meeting or exceeding availability and reliability SLAs
Deep understanding of datacenter infrastructure including power distribution, cooling systems, server hardware, networking, and facility management

Nice To Haves

8+ years in datacenter operations with 4+ years managing large teams (10+ employees); Experience at hyperscale providers or Tier III/IV facilities managing 50MW+ campuses
Experience with incident management, change management, vendor management, and operational excellence frameworks
Excellent communication and executive presentation skills with ability to influence senior leadership and cross-functional stakeholders
Data-driven decision maker with strong analytical skills; demonstrated ability to build, scale, and develop high-performing teams in fast-paced environments

Responsibilities

Hire, develop, and manage cross-functional operations teams including Facility Managers, Operations Technicians, and Logistics Specialists across multiple sites; build organizational capability through performance management, coaching, mentoring, and career development
Establish appropriate staffing levels and organizational structure to meet current and future business demands through headcount forecasting, resource allocation, and succession planning
Own 24x7 operational accountability ensuring uptime, reliability, security, and availability meet or exceed SLAs; oversee incident and change management processes and act as escalation point for critical incidents
Ensure effective management of ticket queues, work prioritization, shift scheduling, and on-call rotations across facility, operations, and logistics teams
Drive operational KPIs and metrics including uptime, MTTR, MTBF, inventory accuracy, capacity utilization, and cost efficiency; lead post-incident reviews with root cause analysis and implement corrective actions
Collaborate cross-functionally with Engineering, Program Management, Supply Chain, Construction, and Product teams to align priorities and deliver business objectives
Champion process improvements, automation initiatives, safety programs, and environmental sustainability; lead change management and implement new processes, technologies, and operational models at scale