Site Operations Manager

Securitas Security Services•Spring, TX

73d

About The Position

Manages the security services and related operations provided to an assigned Client location (or multiple locations) including client service and problem resolution, service enhancement and expansion, new business development, operational effectiveness, preparation of post orders, staffing, scheduling, supervision, and training. Salaried manager responsible for managing security services and related operations for a global client Communicates with the client contact on a day-to-day basis to coordinate security operations and any changing requirements at the facility. Manages staffing and scheduling to meet contractual requirements and to control costs Primarily responsible for the training, supervision, and development of the Securitas personnel at his or her assigned location. Primarily responsible for developing and maintaining an updated set of Post Orders and training checklists for each post. Mains all training records and other required security documents. Assists in service expansion, new business development, and operational effectiveness. Completes the Securitas Certified Security Supervisor Program (CSSP) course. Manage the Securitas Vision tours to include digital reporting, and foot patrols within the scope of assignment Serves as a key point of Client’s Global Security and Global Workplace management teams to ensure the delivery of high-quality customer service for assigned account; evaluates service quality and initiates any necessary corrective action in a timely manner. Interacts with all levels of client employees to include the client executive team up to and including the office of the CEO and its board of directors. Meets regularly with client representatives for status updates; addresses any actual or potential problems; assists line management in negotiation of client contract; provides support during client start-up; supports security planning, assessments, and surveys; reviews and updates post orders. Oversees, coordinates with line management, and participates in the recruitment, selection, orientation, training, development and retention of high caliber staff; acts to ensure that each staff member is treated with dignity and respect; plans, assigns, and directs work; coaches employees and carries out disciplinary actions, as necessary. Mains a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures. Within scope of client contract and assigned duties, authorizes appropriate expenditures including equipment, supplies, and vehicles; acts to ensure that vehicles are properly maintained and administers driver training; acts to ensure that there is an adequate inventory of uniforms, radios, and other supplies and equipment; mains and submits payroll records and other associate and business information. Prepares and coordinates staffing schedules for account, in collaboration with line management as necessary; acts to ensure that scheduling is handled effectively to meet client requirements while controlling labor costs; reviews Security Officer site reports to verify post orders and client directives have been satisfactorily followed; personally, inspects all posts as part the evaluation of security staff. Provides input to company initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues Within scope of client contract and assigned duties, authorizes appropriate expenditures including equipment, supplies, and vehicles; acts to ensure that vehicles are properly maintained and administers driver training; acts to ensure that there is an adequate inventory of uniforms, radios, and other supplies and equipment; mains and submits payroll records and other associate and business information. Prepares and coordinates staffing schedules for account, in collaboration with line management as necessary; acts to ensure that scheduling is handled effectively to meet client requirements while controlling labor costs; reviews Security Officer site reports to verify post orders and client directives have been satisfactorily followed; personally, inspects all posts as part the evaluation of security staff. Provides input to company initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues

Requirements

Must be at least 18 years of age.
Must have a reliable means of communication
Must have a reliable means of transportation (public or private).
Must have the legal right to work in the United States.
Must have the ability to speak, read, and write English.
Must have a High School Diploma or GED.
Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.
Minimum 3 years of experience in corporate security management or responsible experience in the security industry and/or business management, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
Must be able to present a professional appearance.
Exceptional customer service and public interaction skills are critical.
English language intermediately spoken/written
Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.
Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned accounts.
Knowledge of security operations and procedures.
Knowledge of supervisory practices and procedures.
Skill in staff supervision, including assigning work and providing training and discipline.
Ability to provide positive direction and motivate performance.
Understanding of a variety of security and safety devices and controls.
Ability to track and maintain schedule assignments.
Ability to maintain professional composure when dealing with unusual circumstances.
Knowledge of business operations management and human resources administration.
Use of personal computer and spreadsheet software.
Ability to synthesize business/financial data and develop recommendations.
Planning, organizing and leadership skills.
Oral and written communications skills.
Strong customer service and service delivery orientation.
Ability to interact effectively at various social levels and across diverse cultures.
Ability to be an effective leader and member of project teams.
Ability to take initiative and achieve results.
Ability to carry out multiple assignments concurrently.
Ability to adapt to changes in the external environment and organization.

Nice To Haves

Bachelor’s degree preferred
Experience with CCTV and Lenel Access Control systems is a plus.
Preferred applicants will possess solid computer, strong verbal and written communication, public speaking and analytical, and critical thinking skills.
The ideal candidate should be self-motivated and able to operate independently with excellent organizational skills and attention to detail, who enjoys working in a fast-paced setting, with a unique ability to effectively juggle multiple high priority challenges.
Outstanding ability to work collaboratively with all levels of the client Securitas global portfolio and demonstrate a team-oriented work style.

Responsibilities

Manages the security services and related operations provided to an assigned Client location (or multiple locations)
Client service and problem resolution
Service enhancement and expansion
New business development
Operational effectiveness
Preparation of post orders
Staffing
Scheduling
Supervision
Training
Communicates with the client contact on a day-to-day basis to coordinate security operations and any changing requirements at the facility.
Manages staffing and scheduling to meet contractual requirements and to control costs
Training, supervision, and development of the Securitas personnel at his or her assigned location.
Developing and maintaining an updated set of Post Orders and training checklists for each post.
Maintains all training records and other required security documents.
Assists in service expansion, new business development, and operational effectiveness.
Completes the Securitas Certified Security Supervisor Program (CSSP) course.
Manage the Securitas Vision tours to include digital reporting, and foot patrols within the scope of assignment
Ensure the delivery of high-quality customer service for assigned account
Evaluate service quality and initiates any necessary corrective action in a timely manner.
Interact with all levels of client employees to include the client executive team up to and including the office of the CEO and its board of directors.
Meet regularly with client representatives for status updates
Address any actual or potential problems
Assist line management in negotiation of client contract
Provide support during client start-up
Support security planning, assessments, and surveys
Review and update post orders.
Oversee, coordinate with line management, and participate in the recruitment, selection, orientation, training, development and retention of high caliber staff
Plan, assign, and direct work
Coach employees and carries out disciplinary actions, as necessary.
Maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures
Authorize appropriate expenditures including equipment, supplies, and vehicles
Maintain and submit payroll records and other associate and business information.
Prepare and coordinate staffing schedules for account
Review Security Officer site reports to verify post orders and client directives have been satisfactorily followed
Personally, inspect all posts as part the evaluation of security staff.
Provide input to company initiatives
Assist in the resolution of legal, financial, human resources, and administrative issues