Site Operations Manager

Lexmark•Minneapolis, MN

35d•Hybrid

About The Position

Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision. When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers. From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work. This role is based in Minneapolis, MN and is a hybrid position that supports the customers’ day-to-day printer fleet needs. This position works closely with customer’s end user community and Lexmark resources to execute upon customer expectations. All candidates must be based within a commutable distance to Minneapolis. The Site Operations Manager is the customer’s first point of contact for all Lexmark inquiries or escalations. A SOM works closely with the Lexmark Operations management team and Lexmark customers to support the day-to-day activities and support needs of customers. ROLES AND RESPONSIBILITIES: This role specifically encompasses the following duties:

Requirements

Must possess high customer service skills.
Individual must demonstrate clear business maturity, in appearance, focus, poise and alertness.
Self-motivated and comfortable working alone within a customer environment dealing day to day with customer end users.
Comfortable working with limited direct supervision.
Outgoing individual and well organized.
Demonstrated ability to perform in a highly multi-tasking environment.
Capable of moving equipment weighing up to 60 pounds with assistance from other team members when needed.
Demonstrated ability to effectively communicate complex ideas in straightforward, concise fashion in both verbal and written format.
Able to work effectively and cooperatively with customers, remote team members and managers.
Demonstrated understanding of the diversity of individuals they will work with and how they resolve conflict created by individual differences.
Experience in interfacing with Customers and resolving customer problems.
Demonstrated ability to a systematic approach to problem solving through analysis of the problem and evaluation of alternative solutions.
Ability to analyze data sets to provide reporting or analyze issues and opportunities.
2-5 years of Operations/ Supervisory experience.
Advanced MS Excel Skills (Vlookup / Pivots / Formulas).
Demonstrated ability to keep abreast of technology associated with computer and print environments.

Nice To Haves

Associates degree or equivalent experience preferred.
Working knowledge of printer hardware, maintenance, network management, and output analysis is preferred.

Responsibilities

Manage Client Services relationship and escalate issues as needed.
Manage device Installs, Moves, Adds, Changes (IMAC) and ensure accurate documentation.
Coordinate printer installs and manage configurations on devices in customer’s Minneapolis offices.
Interface with Technical Operations to resolve issues.
Device inventory collection and analysis – identify current assets at each customer location.
Place manual orders for supplies as needed or as desired by customer.
Monitor inventory of printers, scanners, ports and supplies and work with customer to keep devices reporting in through Lexmark remote tools.
Monitor device utilization within customer environment.
Work closely with customer for moves and remodels and make recommendations based on printer utilization and optimization.
Provide required documentation and information for monthly operations reports and customer invoicing.
Conduct Train the Trainer and End User Training as necessary.
Manage cartridge recycling program.
Maintain end-user relationship to assure high level of customer satisfaction.