Site Operations Assistant Manager
About The Position
VENU+ is the global leader in turn-key revenue-share outsourced services, with a focus on guest mobility, storage, experiential souvenirs, photo capture services, and entertainment solutions for high-traffic retail, leisure, and amusement venues globally. To maintain a fulfilling work environment that propels the performance of an industry-leading service partner, we recruit the most talented individuals to become a part of our team. Our collaborative culture and global presence create a stream of new and fresh opportunities to shape the future and advance our company. We value your unique perspective, expertise, curiosity, and ambition. The Site Operations Assistant Manager is responsible for overseeing the staff, daily operational activities, and business objectives for their area of operation. The Site Operations Assistant Manager has overall ownership for their assigned area and will work directly with the Site Operations Manager to set expectations for their team, deliver results that exceed expectations, and grow the business.
Requirements
- Associate degree required, bachelor’s degree is preferred
- 2+ years of Leadership experience
- Excellent communication, time management, planning and organizational skills
- Proficient in Microsoft Office
- Ability to work outdoors in a variety of weather conditions
- Able to work a flexible schedule that includes weekends and/or holidays
- Mechanically skilled, inclined, and oriented
- Valid driver's license, clean driving record
Responsibilities
- Manages service delivery and builds a scalable, efficient, and well-trained team responsible for servicing and maintaining arcade and mobility equipment (strollers, electric convenience vehicles, wheelchairs), and lockers kiosks at our various customer sites in the region
- Provides leadership and training to the service team on customer service, safety, and maintenance as well as policy and procedures
- Develops operational policies, procedures, and workflows that lead to efficient and effective operations of the team
- Maintains compliance with all company and customers safety standards, monitors service team to ensure safe work practices are employed when servicing equipment and work areas are clean/orderly
- Completes and manages budgets and costs associated with servicing and maintaining equipment at customer sites including preparing cost of goods sold budget and monthly reports, working with financial models and tools, and developing cost benefit analysis.
- Prepares and forecasts labor plans for the year, monitors labor usage, and controls labor costs
- Collaborates with customers to address any service issues or concerns timely, focusing on delivering excellent service as well as achieving and exceeding our service commitments
- Ensures all customer deliverables are completed accurately and on time
- Oversees a cashiering function to ensure the accuracy and timeliness of collections, deposits, and reports to prevent cash variances
- Ensures that staff maintain a professional appearance by adhering to uniform policy
- Exhibits skillful use of all types of tools used in maintenance activities
- Promotes and increases the usage of lockers by customers
- Partners with Human Resources to execute efficient recruitment, onboarding, performance management, and to communicate employee related changes timely and accurately
- Performs other duties as assigned
Benefits
- Medical, Dental, Vision, Health Savings Account, Flexible Spending Account
- 401(k) retirement plan with employer match (Roth and Traditional Options)
- Basic Life/AD&D, Voluntary Life/AD&D
- Company paid Short-Term Disability
- Company paid Long-Term Disability
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
