Site Medical Director, Meridian

Neighborcare Health•Shoreline, WA

38d•$118,435 - $220,563•Onsite

About The Position

The Site Medical Director provides clinic site leadership to ensure that the care provided meets Neighborcare Health’s goals for quality, patient access and patient experience. They are responsible for provider hiring, orientation and training, performance management, and completion of annual individual learning conversations. In addition to clinical responsibilities, the Site Medical Director works with all members of the care team to provide quality patient care. This role will work in partnership and joint accountability for the site with the Clinic Administrator and work collaboratively with the other site lead team members to achieve Neighborcare Health’s goals and follow its mission and guiding principles. Neighborcare Health sees patients of all backgrounds, languages, housing environments, and insurance coverage. At Meridian, our most common language after English is Spanish, followed by Vietnamese, Amharic, Tigrinya, Arabic, Somali, Mongolian, Chinese, Pashto, Dari, Russian, etc. We provider care to patients of all ages. We also provide prenatal care with a team consisting of Nurse Midwives and Family Medicine Physicians. Patients and providers are supported by Nurses, Behavioral Health Consultants, Diabetes Educators, Social Work, and Eligibility Specialists. Meridian has onsite pharmacy, dental clinic and lab. Additionally, Meiridan clinic is collocated with Valley Cities and King County Department of Health. Our patients see us for routine care including wellness exams, cancer screenings, and school physicals, as well as a wide variety of chronic conditions like diabetes, hypertension, cardiovascular disease, mental health conditions, etc. We have a moderate-sized population of patients we see for chronic pain and/or substance use disorders and utilize buprenorphine in both oral or injectable forms. We also provide hormonal therapy for gender-affirming care as well as contraception and care for reproductive health. And have large pediatric population and see children from their first newborn visit into childhood, adolescence, and beyond. We love our community and enjoy being a part of a group of Neighborcare clinics in the North end of Seattle which includes our 45th St and Lake City clinic partners. Nurse Practitioners are encouraged to apply.

Requirements

Ability to work in a high pressure, time-sensitive, and complex health care environment.
Ability to effectively work with individuals of varying ethnicities, socio-economic levels, varying languages, cultures and sexual orientations
Ability to work with patients that have substance or mental disorders
Ability to treat opioid use with medication assisted treatments
Ability to meet and comply with HIPAA/Confidentiality policies and procedures and to handle confidential and sensitive patient and staff information
Experience working with interpreters in a medical setting
Demonstrate the ability to conduct discussions of a sensitive nature with staff and patients
Ability to build relationships while maintaining appropriate boundaries.
Graduated from an accredited School of Medicine or Osteopathy,
Completion of residency or graduated from an accredited university
Graduated from an accredited School of Medicine or Osteopathy or Graduation from an accredited School of Medicine for a Nurse Practitioner Program
Completion of a Family Medicine or Internal Medicine residency
Licensed as a Physician (MD/DO), with the State of Washington or Licensed as a Nurse Practitioner with Washington State Department of Health
Current board certification (Family Medicine or Internal Medicine) as appropriate to credentials or NP Board Certification
Current BLS Certification
DEA License

Nice To Haves

Fluency in languages other than English
Insertion and removal of long-acting contraception
Experience with motivational interviewing skills
Understanding and application of Just Culture principles
Understanding of process improvement principles
Change management experience
Strong preference for experience as both a provider in direct patient care and experience in leading and supervising people and/or teams
Contraceptive Implant Certification
Bilingual in a language frequently used by patients
Experience prescribing buprenorphine or other treatments for opioid use disorders
Experience working in a leadership role with a diverse team of health care providers and administrators

Responsibilities

Hire, train and orient providers on clinical operations and functions
Provide ongoing coaching and support to providers and other clinical staff related to clinical medicine, workflow, and patient experience of care
Provide supervision to providers through direct interactions and/or chart review
Provide indirect clinical supervision to Medical Assistants, including Medical Clinic Supervisor
Work to ensure the clinic team follows best clinical practices
Provide onboarding and ongoing mentoring for individual provider’s growth and development
Address individual provider safety or performance issues, develop improvement plans and coordinate with Clinic Administrator and/or the HR Team as needed
Monitor and communicate patient access data to providers in partnership with Clinic Administrator
Act as a clinical champion for quality performance and quality improvement activities
Communicate program and individual provider quality and patient experience data with providers and clinic team
Prepare and facilitate site All Staff, provider team and site leadership meetings, in collaboration with Clinic Administrator
Participate in Neighborcare Health leadership trainings and meetings
Address site issues identified by the
Collaborate with Clinic Administrator to ensure clinic support staff are following Service Commitments
Develop and implement clinic goals and key performance indicators in alignment with organizational strategic goals and initiatives
Assist in timely credentialing of staff, trainees and volunteers
Provide patient centered preventative care as well as diagnoses and treatment of acute and chronic conditions
Identify the need for referrals and provide overall care coordination in a team-based setting
Assure accurate and timely completion of all clinical records
Complete necessary paperwork for patient care. Such as, prior authorizations and communications with outside specialists in a team-based approach
Timely response to communications and test results
Provide feedback to appropriate teams and/or individuals when necessary
Be on call to support afterhours coverage per the call coverage guidelines