Site Manager-Breeze Urgent Care-Denton and Argyle

Texas Health Resources•Denton, TX

23h•Onsite

About The Position

Texas Health Breeze Urgent Care was designed, built and staffed with the needs of North Texans in mind, treating most minor illnesses and injuries. Their centers are open 8 a.m. to 8 p.m., 365 days a year, offering an easy, convenient and affordable option for urgent care. Backed by Texas Health, one of the region’s largest health systems with ~29,000 employees, they are expanding across the Dallas Fort Worth area. The Site Manager directly oversees and mentors Clinical Concierges and urgent care APPs, responsible for the operations of modern urgent care sites. This role ensures and maintains operational efforts within the guidelines, policies, and procedures of the modern urgent care model. The Site Manager is responsible for the day-to-day management and oversight of 1-3 urgent care sites, including scheduling resources, ensuring process and equipment excellence, maintaining facility tidiness and appearance, optimizing consumer experience, adhering to Key Performance Indicators, and managing and retaining team members. In collaboration with division leadership, the Site Manager establishes and maintains outcomes that meet modern urgent care model standards and key performance indicators, focusing on financial, operational, brand, facility, and integration performance for the supervised urgent care sites. The Site Manager works with Lead APPs and Clinical Concierges and reports to the Director Urgent Care. The work location for this role will be over two Urgent Care clinics, Denton and Argyle.

Requirements

High School Diploma or equivalent is required.
3 years progressive leadership responsibility in retail, hospitality, performance improvement organization, or clinical setting is required.
Driver’s License State of Texas required upon hire.
Exceptional customer service skills.
Experience with scheduling, billing, and collection.
Professional knowledge in staffing and scheduling processes, customer logistics and customer flow processes with the ability to prepare necessary analyses, reports, policies and budgets.
Ability to direct the work of teams and assigned resources.
Strong interpersonal skills and ability to promote teamwork and build effective working relationships.
Strong verbal and written communication.
Organizational skills.
Ability to lead teams.
Strong analytical skills.
Skill in mentoring and providing feedback to others.
Skill in time management.
Ability to set priorities and use good judgement.
Ability to work efficiently under pressure.
Local travel. Ability to travel between clinics and various offices.

Nice To Haves

Bachelor's Degree preferred.
Project management and performance improvement experience is preferred.
Knowledge of medical office procedures preferred.
Knowledge of CPT-4 and ICD-10 coding preferred.

Responsibilities

Monitors, manages, and organizes team responsibilities and resources to achieve success in all areas of the urgent care site including strategic, operational, financial, clinical, deployment, integration, and brand goals.
In collaboration with team members and leadership, builds an urgent care site culture of quality and safety, operational efficiency, customer experience excellence, brand promotion and immersion, and comprehensive integration through standardization, relationship building, management of resources, and outcomes monitoring.
Maintains financial accountability by reviewing monthly variance reports and implements action plans.
Monitors and manages teams and resources to strengthen and maintain modern urgent care operational model including quality of care, scope of service, scope of practice, inventory formularies, customer experience, and brand immersion. Mentors and coaches Clinical Concierge to achieve goals for improvement in all areas.
Monitors key performance indicators (door-to-door times, Net Promoter Scores, consumers per provider per hour, financial metrics, clinical metrics) and develops and activates action plans to address areas for improvement.
Participates with and makes recommendations to senior leadership to make decisions that affect the strategic direction, operational model, brand, and quality consumer care within the enterprise operation.
Manages Clinical Concierge including selection, training, mentorship, education, scheduling, time off coordination and management, and discipline.
Assists in the management of APP's including scheduling, time off coordination, and discipline.
Utilizes division leadership to assess the effectiveness, throughput, and consumer experience within the urgent care site and implements provided feedback.
Maintains technical skills to provide support and expertise including consumer registration, consumer financial responsibilities (point of service collections), and referral process.
Feels personal ownership in providing excellent care and consumer experience as a team through highly choreographed standard work; never satisfied with reaching measured goals but strives to continually improve. Empowers their team to identify and participate in process improvement and problem solving in the work to decrease defects/barriers, enhance consumer satisfaction and experience, and reduce waste and/or cost.