Site Manager

Neighborhood Healthcare•El Cajon, CA

About The Position

Under the direction of the Senior Manager-Regional Operations, the Site Manager is responsible for the overall operation of the Neighborhood Healthcare site and programs, ensuring that efficient systems are in place, staff is properly trained, and revenue and cost effectiveness are maximized. The Site Manager implements and evaluates systems within the site that promote quality of care while monitoring cost effectiveness.

Requirements

Bachelor’s degree or four years’ experience or equivalent combination of education and experience
Three years’ supervisory experience required; healthcare setting preferred
Excellent verbal and written communication skills, including superior composition, typing and proofreading skills
Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
Knowledgeable about and experience with various payer sources, such as Medi-cal, Medi-caid, etc., preferred
Ability to successfully manage multiple tasks simultaneously
Excellent planning and organizational ability
Ability to work as part of a team as well as independently
Ability to work with highly confidential information in a professional and ethical manner
Standing for sustained periods of time
Walking potentially for long distances or moving from one work site to another
Lifting, raising objects from a lower to a higher position or moving objects horizontally from position-to-position
Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects
Ability to view and read information on a computer, in a computer terminal
May be exposed to adverse environmental conditions found in a typical healthcare clinic setting

Nice To Haves

Project Leap completion preferred-internal applicants
Bilingual (English/Spanish) or (English/Arabic) preferred

Responsibilities

Collects, organizes, and shares data with appropriate staff for continual quality improvement of operations
Maintains awareness of factors that positively and negatively affect the patient experience, including personnel interactions in the work environment
Directs and motivates stakeholders to take action that consistently deliver high quality patient care and an exceptional patient experience
Monitor site and department expenses to maximize cost effectiveness of operations
Analyzes financial information prepared by Finance and determine reasons for discrepancies for specific line item costs
Conducts performance reviews for direct reports
Provides appropriate counseling and disciplinary action (may be in coordination with HR) in a timely manner; prepares documentation and shares with HR
Implements organization policies and procedures for the site, including requirements of funding sources and grant programs
Monitors site productivity and makes necessary recommendations or changes to increase patient show rate, improve patient flow, maximize provider productivity and monitor redesign implementation and results
Communicates with Clinical Team Leader, Operations Director, and Director of Nursing regularly to resolve scheduling or other site specific problems that affect efficient functioning of site
Responsible for scheduling, agenda preparation and facilitation of monthly site operations meetings, including minutes and follow up items
Ensures site supervisors (if applicable) conduct regular department meetings with site staff and maintain records of agenda, minutes, and attendance
Participates in monthly operations meetings, to review results of audits and tracks specific programs or issues
Participates in supervisory, departmental, and special task forces as appropriate; shares pertinent information with subordinates, support staff, providers, and administration
Tracks and reconciles all encounters for billing department
Monitors daily cash receipts and resolves discrepancies
Manages all support staff alongside site supervisors (if applicable), including hiring, training, and performance management
Ensures departments provide effective and efficient service to all stakeholders including patients and providers
Coordinates with specialty specific coordinators to implement and monitor the effectiveness of specialty services at the specific site
Fosters effective communication and teambuilding among staff to enhance employee and patient satisfaction
Recommends or makes decision to hire, transfer, promote, reward, suspend, discipline or terminate
Assess training needs and promotes developmental activities
Conducts department meetings to promote communication, assess and resolve needs and foster teamwork
Evaluates staff performance against job description criteria and competency assessment and provide guidance and coaching to develop employees to perform at their highest potential
Keeps staff informed of organizational activities and promote mission and goals
Follow all safety procedures as outlined in Neighborhood Healthcare’s Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately
Maintain current knowledge of policies and procedures as they relate to safe work practices
Follow all safety procedures and report unsafe conditions
Use appropriate body mechanics to ensure an injury free environment
Be familiar with location of nearest fire extinguisher and emergency exits
Follow all infection control procedures including blood-borne pathogen protocols
Maintain privacy of all patient, employee and volunteer information and access such information only on a need-to-know basis for business purposes
Comply with all regulations regarding corporate integrity and security obligations
Report all behavior and/or activity that are unethical, fraudulent, or unlawful