Site Manager

Mental Health Association - Western MA•West Springfield, MA

4d•$22

About The Position

The Site Manager oversees the daily operations of their assigned site, ensuring high standards of service delivery for all individuals receiving support. This role operates under the guidance of the Program Coordinator and is crucial for maintaining a safe, efficient, and supportive environment. About New Ways Services – (ABI Division) New Way is MHA’s residential and community-based program supporting individuals with acquired brain injuries (ABI) from trauma, stroke, or serious illness. Our team helps participants overcome physical, emotional, and cognitive challenges, build skills, and gain independence through personalized care, meaningful daily routines, and supportive homes in welcoming neighborhoods. With 24/7 support, nursing, clinical, and therapeutic services, we help participants reconnect with their communities, regain confidence, and live life to the fullest. Equal Opportunity Statement The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

Valid driver’s license, reliable vehicle, and sufficient automobile insurance, with a safe driving record.
Must be at least 21 years of age.
Ability to pass a background and CORI check.
Comfortable providing personal care to participants, including assistance with bathing, dressing, grooming, toileting, and mobility.
Must have a high school diploma or equivalent (GED, etc.)
At least six months of relevant experience; experience supporting individuals with brain injuries, mental health challenges, or developmental disabilities is highly desirable.
Strong commitment to creating a safe, supportive, and empowering environment for participants.

Responsibilities

Coordinate staff schedules and maintain adequate staffing ratios to ensure smooth program operations.
Oversee medication management, including counts, ordering, documentation, and verification.
Manage program finances, including petty cash, money counts, and check requests, with oversight from the Program Coordinator.
Assist with hiring, onboarding, and training new staff members to support program growth.
Ensure accurate and timely documentation of medications, participant goals, behavioral data, and incident reports.
Schedule and support participant attendance for medical, therapy, and community appointments.
Promote a safe and supportive environment by addressing safety concerns, reporting incidents, and modeling positive engagement with participants.
Communicate effectively with the Program Coordinator and team, participate in meetings and training, and collaborate to achieve program goals.