Site Manager

DirectViz Solutions, LLC

About The Position

DirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the mission-critical needs of our government clients. Through the expertise and dedication of our talented team, we provide cutting-edge technology services designed to achieve success and exceed expectations. At DVS, we prioritize our employees as our greatest asset. We offer competitive compensation, comprehensive medical benefits, a 401(k) match, generous PTO accrual, professional development reimbursement, corporate-funded technology certifications, and robust employee recognition and appreciation programs. DVS is actively seeking an experienced Site Manager for a position located at Fort Gregg-Adams VA. This role is responsible for overseeing IT operations, ensuring high-quality service delivery, and managing all contract-related activities in support of mission-critical systems and training environments. This position requires an active Secret clearance.

Requirements

Bachelor's degree in Computer Science, Information Systems, or related field
OR Minimum 5 years of relevant experience in lieu of a degree
At least 5 years of experience (within the last 10 years) serving in a Site Manager or similar leadership role
Demonstrated experience managing: Enterprise IT systems and infrastructure Help desk/work order systems (e.g., Remedy) Large-scale IT support environments
Strong communication skills with the ability to: Read, write, and speak English fluently Interface with government stakeholders and technical teams
Active Secret security clearance
Maintain focus and awareness throughout scheduled working hours.
Perform tasks requiring prolonged periods of sitting or standing at a desk, utilizing a computer, mouse, and keyboard.
Lift and move objects weighing up to 15 pounds as needed.
Exhibit excellent verbal and written communication skills, with a strong command of the English language.
Demonstrate the ability to work independently while also collaborating effectively as part of a team.
Quickly learn and retain routine tasks and processes.
Possess strong organizational skills, attention to detail, business correspondence proficiency, and self-management capabilities.
Perform the essential functions of the role satisfactorily; reasonable accommodation will be provided for employees with disabilities upon request.
Accept and adapt to additional responsibilities or changes to assigned duties as determined by DirectViz Solutions (DVS).

Responsibilities

Serve as the primary point of contact for all contract performance and daily operations
Provide oversight of technical and administrative coordination for all IT work orders using systems such as Remedy
Ensure timely, complete, and high-quality execution of all contract requirements
Develop corrective action plans, manage deliverables, and ensure customer satisfaction
Oversee lifecycle support and maintenance of 13,000+ IT assets, including: Servers, desktops, laptops, tablets Printers, scanners, and multifunction devices Cellular devices and communication systems
Ensure operational readiness of wired/wireless and private network environments
Manage IT support for classroom environments, including: GCSS-A Mission Command systems Audio/Visual (AV) systems and presentation technologies
Support both specialized and multi-use training classrooms
Maintain automation systems used for student, faculty, and staff training
Coordinate all contractor and customer-generated IT work orders
Manage subcontractors and ensure alignment with contract objectives
Monitor performance metrics including timeliness, quality, and issue resolution
Ensure compliance with professional, ethical, and contractual standards