Site Manager

Take 5 Car Wash•Longview, TX

1d•Onsite

About The Position

The Site Manager at Take 5 Car Wash serves as the senior on-site leader, responsible for overseeing all aspects of the car wash operation. This includes leading and developing the team through recruitment, training, coaching, and performance management, while fostering a positive, growth-minded culture. The role demands a commitment to delivering an exceptional customer experience, resolving escalated concerns, and driving membership growth strategies. Operationally, the Site Manager owns daily workflow, ensures efficiency, accuracy, and safety, maintains equipment reliability through preventative maintenance and repairs, and ensures the site meets company standards for quality and cleanliness. Furthermore, the manager is tasked with driving sales, profitability, and business results by setting and managing targets, leading sales initiatives, monitoring KPIs, and controlling expenses. Finally, the role ensures safety, compliance, and adherence to brand standards by enforcing protocols, conducting audits, and promptly addressing risks or incidents. Take 5 Car Wash is part of the nation's largest car wash network, with almost 500 locations, and is committed to being a great place to work, investing in team member success and internal growth.

Requirements

Strong customer service mindset and excellent communication skills
Demonstrated leadership, teambuilding, and performance management abilities
Ability to operate effectively in a fast paced, hands-on outdoor environment
Strong problem-solving and decision-making skills
Reliable, self-motivated, organized, and capable of independently running all aspects of site operations
Flexible schedule, including weekends and holidays
Ability to stand for long periods and perform light physical tasks

Nice To Haves

Previous site management or multi‑team leadership experience
Experience in retail, service, hospitality, or other customer facing roles
Mechanical aptitude for overseeing equipment checks and maintenance
Experience with sales-driven environments or membership programs

Responsibilities

Recruit, hire, train, coach, and performance manage all team members, including the Assistant Site Manager, Shift Leads and Team Members
Build and reinforce a positive, growth minded culture grounded in company values
Conduct ongoing development conversations and ensure readiness of future leaders
Ensure all staff follow safety, customer service, and operational standards consistently
Champion a welcoming, service-oriented environment where every customer feels valued
Resolve escalated concerns and coach the team on best-in-class customer engagement
Lead membership growth strategies, including sales coaching and service recommendations
Own all daily operational workflow and ensure efficiency, accuracy, and safety
Maintain equipment reliability by managing preventative maintenance, repairs, and vendor support
Ensure the site consistently meets company standards for quality, cleanliness, and throughput
Analyze operational metrics and implement improvements to increase performance and reduce downtime
Set and manage site-level sales, membership, labor, and operational targets
Lead sales initiatives, promotions, and team‑wide upselling behaviors
Monitor KPIs and adjust staffing, processes, or workflow to achieve results
Manage site expenses, inventory, and cost controls
Enforce all health, safety, and environmental protocols
Ensure adherence to company policies, operating procedures, and quality standards
Address risks, incidents, or equipment failures promptly and effectively
Conduct regular audits and site inspections to ensure consistency and compliance