Site Manager/ Workplace Services

The Millennium Group

14d

About The Position

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry. Responsibilities: Reporting & Administrative Management: Collect operational data and prepare accurate monthly reports. Maintain organized records, files, and documentation in accordance with company standards. Maintain and update a centralized employee database for mail processing, production reporting, and delivery/pickup tracking. Review departmental charges, process client chargebacks, and review and code courier invoices. Employee Management & Development: Train, coach, monitor, and discipline employees as required. Prepare employee performance evaluations and conduct formal appriasals. Interview and assess candidates for open positions. Resolve staff interpersonal conflicts and promote a positive, professional work environment. Operations & Process Management: Maintain, review, and update the site Operations Manual to ensure accuracy and compliance. Ensure priority handling of all incoming accountable deliveries, including messenger and courier packages. Monitor equipment functionality, ensure proper working condition, and perform key operator maintenance when required. Maintain inventory and oversee the distribution of client office supplies. Client, Vendor & Service Management: Educate client staff on available services and operational procedures. Serve as a primary point of daily contact for client representatives and attend meetings as required. Interact with vendors on the client's behalf and maintain strong vendor relationships. Ensure timely and professional follow-through-both verbal and written-on any service issues, including lost or delayed packages. Demonstrate strong problem-solving skills and the ability to effectively manage difficult or escalated customer situations. Communication & Leadership: Keep the Operations Manager informed of operational efficiencies, risks, and potential issues. Perform additional duties as assigned to support operational success.

Requirements

Strong working knowledge of mail, shipping, receiving, and document scanning operations.
Proficiency with administrative processes and computer systems.
Working knowledge of USPS, UPS, and other shipping platforms and software as required.
Ability to lift and move items weighing up to 50 pounds.
Flexibility to adapt to changing priorities and effectively manage multiple tasks.
Demonstrated ability to foster teamwork and collaboration among staff and client stakeholders.
Proven leadership capabilities, including the ability to set priorities, motivate teams, and drive results.
Strong written and verbal communication skills.
Exceptional customer service skills, with the ability to professionally manage difficult or escalated customer situations.
Strong problem-solving skills with the ability to assess issues and implement effective solutions.
Ability to perform and support the operational duties of direct reports as needed, demonstrating hands-on knowledge of core service functions.

Responsibilities

Collect operational data and prepare accurate monthly reports.
Maintain organized records, files, and documentation in accordance with company standards.
Maintain and update a centralized employee database for mail processing, production reporting, and delivery/pickup tracking.
Review departmental charges, process client chargebacks, and review and code courier invoices.
Train, coach, monitor, and discipline employees as required.
Prepare employee performance evaluations and conduct formal appriasals.
Interview and assess candidates for open positions.
Resolve staff interpersonal conflicts and promote a positive, professional work environment.
Maintain, review, and update the site Operations Manual to ensure accuracy and compliance.
Ensure priority handling of all incoming accountable deliveries, including messenger and courier packages.
Monitor equipment functionality, ensure proper working condition, and perform key operator maintenance when required.
Maintain inventory and oversee the distribution of client office supplies.
Educate client staff on available services and operational procedures.
Serve as a primary point of daily contact for client representatives and attend meetings as required.
Interact with vendors on the client's behalf and maintain strong vendor relationships.
Ensure timely and professional follow-through-both verbal and written-on any service issues, including lost or delayed packages.
Demonstrate strong problem-solving skills and the ability to effectively manage difficult or escalated customer situations.
Keep the Operations Manager informed of operational efficiencies, risks, and potential issues.
Perform additional duties as assigned to support operational success.