Site Leader

SoFi•Jacksonville, FL

12d•Onsite

About The Position

The role: A Site Leader is a full time, 40 hours a week, in-office role that leads a successful workplace management program, including managing the facility, to ensure a safe and healthy working environment as well as implements local employee engagement initiatives to align SoFi global programming and reiterate company core values and culture. The Site Leader reports into Corporate Real Estate as part of the Site Management Team. What you’ll do: Workplace Management Act independently to ensure the successful operation of a SoFi office and implementation of an effective workplace management program, this includes: Front desk oversight, property management, understanding of lease requirements for the site and operating expenses, liaison with landlord or property manager to address building issues, implementation of routine or emergency office repairs, oversee site’s annual operating and maintenance program, ownership of the site operating budget Oversee Emergency Action Planning, including office Floor Warden Program, emergency drills, and participation in other business continuity/disaster recovery efforts. Provide security oversight in coordination with SoFi’s Physical Security team, IT, building security and landlord, if necessary, for employee badge printing and tracking, and oversight of all SoFi visitors or guests utilizing the global vendor management system. Responsible for maintaining the office’s space and occupancy program, including: Coordination with CRE on current/projected capacity Partner with the People team to track existing and new headcount and growth projections across the Business Units to help inform CRE decisions Maintain an updated space plan including seating charts Responsible for oversight of all vendor management for the office, including: Onboard new vendors, ensure existing vendors have up to date vendor documentation including W9s and COIs Create vendor purchase orders and conduct invoice review and budget tracking Conduct quarterly business reviews (QBR) to ensure service needs are being met Manage the site’s snack and beverage program and ensure alignment with SoFi’s overall program standards. Oversee the site budget including tracking of all expenses (snack and beverage program, supplies, repairs and maintenance, service/equipment contracts, etc) and regular tracking of budget to actuals. Oversee procurement of all office supplies in accordance with SoFi’s overall program. Responsible for overseeing incoming and outgoing mail procedures for the office following SoFi’s mail protocols. Employee Experience Programming Partner with the Employee Experience team to implement "Think Globally, Act Locally" engagement initiatives that drive employee participation and the workplace experience. Creatively lead engagement and morale events and programs (in alignment with other sites) including corporate milestones, holiday celebrations, wellness initiatives, volunteer events, etc. Be an operational lead for cultural diversity and inclusion initiatives including coordination with SoFi ERG/Circles. Plan and execute local volunteer or give-back activities in the office and community. Draft and issue regular site updates and communications to drive participation in initiatives (via Slack, email, wallboards, etc.), help be the voice of the office.

Requirements

3-5+ years of professional work experience in an office or workplace management role
Strong organizational skills, detail-oriented, and ability to handle multiple and ever-changing priorities in fast-paced office environment
Excellent written and oral communication skills
Passion for being a creative and positive problem solver
Experience working with all levels of the organization, from management and employees to vendors/contractors
Experience with G-Suite, Microsoft Office, expense reports, AP/AR, and other office administration software
Passion to build and sustain team culture
Occasional evening and weekend work may be required as job responsibilities demand
Proven record of going the extra mile for your colleagues
And of course the ability to laugh and have fun while being productive and hit OKRs

Responsibilities

Workplace Management Act independently to ensure the successful operation of a SoFi office and implementation of an effective workplace management program
Front desk oversight, property management, understanding of lease requirements for the site and operating expenses, liaison with landlord or property manager to address building issues, implementation of routine or emergency office repairs, oversee site’s annual operating and maintenance program, ownership of the site operating budget
Oversee Emergency Action Planning, including office Floor Warden Program, emergency drills, and participation in other business continuity/disaster recovery efforts.
Provide security oversight in coordination with SoFi’s Physical Security team, IT, building security and landlord, if necessary, for employee badge printing and tracking, and oversight of all SoFi visitors or guests utilizing the global vendor management system.
Responsible for maintaining the office’s space and occupancy program
Coordination with CRE on current/projected capacity
Partner with the People team to track existing and new headcount and growth projections across the Business Units to help inform CRE decisions
Maintain an updated space plan including seating charts
Responsible for oversight of all vendor management for the office
Onboard new vendors, ensure existing vendors have up to date vendor documentation including W9s and COIs
Create vendor purchase orders and conduct invoice review and budget tracking
Conduct quarterly business reviews (QBR) to ensure service needs are being met
Manage the site’s snack and beverage program and ensure alignment with SoFi’s overall program standards.
Oversee the site budget including tracking of all expenses (snack and beverage program, supplies, repairs and maintenance, service/equipment contracts, etc) and regular tracking of budget to actuals.
Oversee procurement of all office supplies in accordance with SoFi’s overall program.
Responsible for overseeing incoming and outgoing mail procedures for the office following SoFi’s mail protocols.
Partner with the Employee Experience team to implement "Think Globally, Act Locally" engagement initiatives that drive employee participation and the workplace experience.
Creatively lead engagement and morale events and programs (in alignment with other sites) including corporate milestones, holiday celebrations, wellness initiatives, volunteer events, etc.
Be an operational lead for cultural diversity and inclusion initiatives including coordination with SoFi ERG/Circles.
Plan and execute local volunteer or give-back activities in the office and community.
Draft and issue regular site updates and communications to drive participation in initiatives (via Slack, email, wallboards, etc.), help be the voice of the office.