Site Leader

Veolia Environnement SA•Rockland, MA

7d•$130,000 - $140,000•Onsite

About The Position

Position Purpose: In the role of Site Leader, the successful candidate will oversee daily operations at the site, ensuring efficiency, safety, and alignment with organizational and performance goals. Address operational challenges directly, utilizing a hands-on approach to quickly resolve issues and maintain smooth site operations. Lead a small, close-knit team by demonstrating strong emotional intelligence, fostering a supportive and collaborative work environment. Clearly communicate site goals, procedures, and updates to team members, fostering open and effective communication within the small team. Adapt to the unique needs of a smaller site, showing flexibility in managing multiple responsibilities and responding to changing conditions. Ensure high standards of safety, quality, and efficiency in all site operations, continuously seeking ways to improve processes. Act as a representative of the site within the local community, promoting positive relationships and ensuring the site’s activities are well-regarded. Safety: Foster a safety-driven culture across the site, ensuring all employees have proper training, resources, and PPE. Maintain compliance with OSHA, State, and Veolia Safety and Environmental programs. Compliance: Oversee contract execution for the site, ensuring adherence to established environmental, health, safety, operational, maintenance, and emergency response procedures. Reliability: Monitor site delivery performance, maintaining high standards of quality and consistent results. Coordinate problem resolution and manage conflicting priorities effectively. People Focused: Promote a positive work culture, manage resources effectively, and communicate business initiatives and goals to team members. Evaluate and mentor the team to drive performance and growth. Customer Obsessed: Build and maintain strong customer relationships, addressing escalated issues promptly. Contribute to new business opportunities and work towards improving net promoter scores. Cost Effective: Support OPEX (Operational Excellence) initiatives for efficiency and cost savings. Assist with budgeting and cost control for the site. Identify and implement process improvements to increase operational efficiency.

Requirements

High School Diploma/GED is required.
5 years of leadership experience, 3 of which leading a small team, with a focus on hands-on leadership and operational oversight.
Skilled in effective supervision, training, and personnel management.
Demonstrated leadership, motivation, and team-building abilities.
Proficient in conflict resolution.
General understanding of project management and contract administration.
Understands principles and practices of water/wastewater distribution/collection systems.
Understanding of water/wastewater treatment plant operations and maintenance.
Knowledge of analytical methods for water quality analysis and data interpretation.
Familiar with regulatory compliance reporting.
Knowledgeable of relevant local, state, and federal rules, regulations, and laws applicable to water/wastewater operations.
Familiarity with budgeting procedures, monitoring, and analysis.
Capable of delivering exceptional customer service.
Strong problem-solving and analytical abilities.
Excellent communication skills, both written and verbal.
Ability to work effectively in a fast-paced, dynamic environment.
Must be able to obtain the required certifications.
MA Wastewater Grade 6c.

Nice To Haves

A degree in Business, Engineering, Project Management, or a related field is strongly preferred but not required.

Responsibilities

Ability to take a direct, hands-on approach to operations, working closely with a small team on day-to-day tasks and decision-making.
Willingness to lead by example, being actively involved in site operations and addressing issues alongside the team.
Effective in leading and managing small teams, fostering a culture of trust, accountability, and open communication.
Ability to coach and mentor team members, developing their skills and ensuring they are cross-trained for operational flexibility.
Focused on creating a supportive and collaborative work environment where every team
Experience in managing direct client communications, addressing concerns, and maintaining a high level of service satisfaction.
Foster a positive and inclusive work culture that promotes employee engagement, development, and retention.
Provide strategic leadership, coaching, and mentoring to site-level personnel.
Implement company employee recognition programs and address employee concerns promptly and effectively.
Champion a culture of safety excellence by implementing and enforcing comprehensive safety protocols, procedures, and best practices across the site.
Conduct regular safety training programs and promote individual accountability for safe work practices.
Monitor and report on site-level safety performance metrics, including incident rates and near-misses.
Promote a culture of safety accountability and individual responsibility.
Ensure site operations comply with all relevant environmental, safety, and operational regulations, as well as contractual obligations.
Stay up-to-date with regulatory changes and maintain effective communication with regulatory bodies.
Implement corrective actions to address non-compliance issues and collaborate with stakeholders on compliance matters.
Oversee the execution of site-level projects and operations to meet professional standards and deliver consistent, reliable results.
Monitor project performance metrics, such as schedule adherence and quality, and address potential risks or issues.
Collaborate with cross-functional teams to ensure project success and continuous improvement.
Build and maintain strong relationships with site-level customers and stakeholders.
Address customer inquiries, concerns, and complaints in a timely and professional manner.
Collaborate with teams to enhance customer experience and satisfaction.
Represent the company at customer events and meetings.
Identify and implement operational efficiencies and cost-saving initiatives to drive profitability.
Participate in continuous improvement and operational excellence programs.
Monitor and report on site-level financial performance and key cost metrics.
Optimize resource utilization and reduce downtime through cross-functional collaboration.

Benefits

Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more.
In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.

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