Site Leader

Ricoh Americas Holdings • Phoenix, AZ

11d

About The Position

As the Site Leader, you play a pivotal role in the daily operations of our small-site, embodying a beacon of support and guidance for our dedicated team. Your mission includes ensuring seamless facility operations, maintaining profitability, and exceeding customer service expectations. You serve as the primary point of contact for both our valued customers and internal stakeholders, ensuring smooth contract compliance and addressing any concerns with warmth and efficiency. In this role, you will shape the future of our small-site operations and make a meaningful impact on our customers and team alike. If you are ready to embark on a journey of growth and fulfillment, we invite you to apply and become a cornerstone of our success today.

Requirements

• High school diploma or GED.
• A minimum of 2 years of experience in a related field.
• Demonstrated proficiency in technology and customer-facing roles.
• Exceptional communication skills, both written and verbal.
• A passion for delivering exceptional customer service and driving team success.

Nice To Haves

• Previous experience in a leadership or supervisory role.
• Strong preference for previous training experience.
• Familiarity with B2B environments and technical processes.
• Advanced technical aptitude and problem-solving skills.

Responsibilities

• Oversee daily operations with an eye towards innovation and future trends, leveraging data-driven insights to guide decision-making.
• Serve as the primary point of contact for customer issues, maintaining contract compliance and service excellence while embodying an energetic and service-oriented approach.
• Drive efficiency and satisfaction through open-minded and authentic leadership, adapting to evolving challenges with adaptability and accountability.
• Mentor and empower a diverse team with an energetic and accountable approach, providing guidance on job assignments, schedules, and support.
• Tackle challenges head-on, demonstrating adaptability and open-mindedness in analyzing and resolving issues while upholding our commitment to service level agreements.
• Manage inventory efficiently, incorporating data-driven approaches to optimize supplies and resources while coordinating logistics for conference rooms and AV equipment.
• Ensure accurate and timely completion of administrative tasks, utilizing data-driven insights to streamline processes and enhance operational efficiency.
• Provide flexible support to other departments and vendors as needed, demonstrating adaptability and an authentic commitment to service excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees