Site Lead, Facilities

Western Governors University•Raleigh, NC

1d•Onsite

About The Position

WGU is dedicated to expanding access to higher education through online, competency-based degree programs and is committed to being a great place to work for a diverse workforce. The university aims to help students graduate and build a better future. The Site Lead, Facilities is the on-site operational leader responsible for ensuring the office runs efficiently, safely, and in alignment with WGU standards and culture. This role serves as the primary point of contact for day-to-day site operations, including vendor coordination, workplace services, employee support, and front-of-house experience. This individual owns the execution of workplace operations, ensuring a seamless and professional environment while partnering closely with People & Talent (P&T), Safety, and internal stakeholders. While this role supports employee engagement and on-site events, it is not responsible for event ownership or programming strategy.

Requirements

Strong knowledge of workplace operations, facilities coordination, and vendor management
Ability to operate as the primary on-site decision-maker for day-to-day office operations
Excellent organizational skills with the ability to manage multiple priorities and deadlines
Strong interpersonal and communication skills with a customer-service and hospitality mindset
Ability to build effective partnerships across teams (P&T, Safety, IT, leadership)
Proactive problem-solving skills with a solutions-oriented approach
Ability to balance operational execution with employee experience and culture
High level of accountability, ownership, and follow-through
Comfortable working independently in a lead, on-site role
Bachelor’s degree required
5–7 years of experience in facilities, workplace operations, office management, or a related field
Experience managing vendors and coordinating workplace services required

Nice To Haves

Experience in a lead or primary on-site role strongly preferred

Responsibilities

Own the day-to-day operations of the office, ensuring a safe, functional, and well-maintained workplace
Serve as the primary on-site contact for facilities-related issues, escalating and resolving concerns in a timely manner
Manage vendor relationships, including janitorial, maintenance, office services, and building management
Oversee office equipment, supplies, and service contracts to ensure operational continuity
Coordinate repairs, preventative maintenance, and workplace improvements
Maintain workspace standards across reception, meeting rooms, shared spaces, and break areas
Act as the main point of contact for all site vendors, ensuring service quality and adherence to SLAs
Coordinate deliveries, mail services, and inventory management for office supplies
Manage workplace services, including badge access coordination, parking, and site logistics
Monitor vendor performance and identify opportunities for operational improvements
Ensure a consistently professional, welcoming, and organized front-of-house experience
Oversee visitor management processes, including guest check-in, logistics, and communication
Serve as a cultural ambassador for the site, modeling professionalism and hospitality
Establish and maintain standards for reception operations and guest experience
Provide operational support for on-site meetings, events, and employee activities
Coordinate logistics, including room setup, catering, AV/technology, and vendor access
Partner with internal stakeholders to execute event needs while not owning event planning or strategy
Maintain visibility into the site’s event calendar to support space and resource planning
Partner with hiring managers and P&T to ensure workspaces are prepared for new hires
Coordinate workstation setup, access, and readiness before start dates
Manage seating assignments and support moves/adds/changes in partnership with P&T
Act as a key resource for employees regarding workplace needs and questions
Support implementation of site safety protocols, emergency procedures, and compliance requirements
Maintain safety supplies, postings, and documentation in accordance with company standards
Coordinate with Safety and Security teams on drills, incident response, and preparedness
Monitor and escalate security or safety concerns as needed
Support logistics for leadership visits, interviews, and cross-functional meetings
Partner with Internal Communications to distribute site-specific updates and announcements
Maintain documentation related to site operations, vendors, and workplace procedures