Site IT Support (SIS) Analyst IV

Belcan•Alexander, AR

39d•$24•Onsite

About The Position

Site IT Support (SIS) Analyst IV is seen as an individual contributor within their team. They are competent at managing their time, have interpersonal and collaboration skills. They do not manage other individuals and are typically closely managed. The decisions they make impact their team or specific area of support. As an individual contributor they are considered a member of a group or team focused on delivering business goals by follow structured processes and procedures to deliver results. They will work on small, isolated tasks where they are solely responsible for the work - their contribution is measured by their ability to complete the work assigned to them. The impact of their contribution is limited to the small tasks assigned and the success or failure to complete their work rarely impact others. Key Responsibilities Entry level position - Small Site(s) within country - day to day ticket resolution and fleet management according to standard KPI's. Typically supplements Site IT analyst at a larger site and requires constant supervision Onsite Technology Support provides in-person assistance to employee end users including: Responds to telephone calls, emails, and personnel requests for technical support. Provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Maintaining and troubleshooting a range of user problems including PC hardware/software/LAN and voice network Diagnosing problem source through discussions with users and coordinating with internal IT organization support and operations groups and/or with vendors to resolve problems Acquiring, installing, and upgrading PC components and software and planning for/responding to service outages and other problems Performs pro-active monitoring of PPG"s computer systems through appropriate tools. Documents, tracks, and monitors problems to ensure timely resolutions.

Requirements

A 4-year degree in Computer Science, Engineering, or related discipline.
Strong interaction and interpersonal skills specifically listening, providing guidance,
Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches and to recommend the most feasible and economical solutions.
Follow company standards and apply policies consistently.
Strong verbal communication skills, including the ability to document operations procedures
Availability to work rotating shifts and holidays
A Fluency in English
A driving license (B)

Responsibilities

Responds to telephone calls, emails, and personnel requests for technical support.
Provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
Maintaining and troubleshooting a range of user problems including PC hardware/software/LAN and voice network
Diagnosing problem source through discussions with users and coordinating with internal IT organization support and operations groups and/or with vendors to resolve problems
Acquiring, installing, and upgrading PC components and software and planning for/responding to service outages and other problems
Performs pro-active monitoring of PPG"s computer systems through appropriate tools.
Documents, tracks, and monitors problems to ensure timely resolutions.

Benefits

On the job training, with cross training for other skilled positions and opportunities for advancement. The aerospace business is growing and we are continually training and promoting up from within.
Medical, Dental, Vision, Retirement savings options, tuition reimbursement, performance increases and career advancement. Award winning team with exceptional work environment. Cafeteria subsidized for low cost meals on site.
Six Paid Statutory Holidays after 90 days probationary period.
One Week Paid Vacation Bonus after 1960 regular hours
Weekly pay by direct deposit.
Performance Reviews (and compensation reviews)

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