Site Coordinator - Emerald

RIVER VALLEY BEHAVIORAL HEALTH•Owensboro, KY

18h

About The Position

The Site Coordinator provides day-to-day operational leadership for the residential substance use treatment program. This position ensures a safe, recovery-oriented environment for clients and staff by overseeing facility operations, supervising direct care and peer support professionals, fostering a positive community culture, and collaborating closely with clinical and administrative teams. The Site Coordinator models exceptional customer service, trauma-informed care, and recovery-focused engagement while ensuring compliance with agency policies, regulatory standards, and best practices in residential treatment.

Requirements

Bachelor’s degree in Business Administration, Health Services Management, Behavioral Health, or a related field preferred.
At least 2-3 years of experience in facility or site management, ideally within the healthcare or behavioral health industry.
Supervisory or team-lead experience strongly preferred.
Strong leadership skills with the ability to motivate and support diverse teams.
Knowledge of substance use treatment, recovery principles, and trauma-informed care.
Excellent communication, de-escalation, and problem-solving skills.
Ability to maintain professionalism in high-stress environments and model healthy boundaries.
Strong organizational skills with the ability to manage multiple priorities.
Competence with electronic documentation systems and basic computer applications.

Responsibilities

Oversee daily operations of the residential facility to ensure a safe, clean, and well-structured environment.
Monitor facility needs, including supplies, equipment, safety concerns, and maintenance requests.
Assist with budget oversight, purchasing, and cost-effective resource management.
Implement and monitor operational workflows to support uninterrupted service delivery.
Provide direct supervision to all direct care and peer support staff, including scheduling, performance management, coaching, and evaluations.
Serve as a professional role model for customer service standards, peer support values, and trauma-informed, client-centered practices.
Facilitate onboarding and ongoing training for staff, ensuring competency in program procedures, documentation, crisis intervention, and recovery-oriented approaches.
Assist with preparing, submitting, and tracking requests for authorization for treatment with insurance agencies, ensuring timely approvals and appropriate documentation.
Promote teamwork, accountability, and a supportive work environment.
Work collaboratively with clinical, administrative, and medical teams to ensure seamless service coordination and continuity of care.
Foster a supportive and positive community environment that encourages recovery, engagement, and mutual respect among clients and staff.
Address client concerns promptly and professionally, escalating clinical or safety issues as appropriate.
Support data collection and program performance monitoring.
Maintain accurate documentation, records, and reports in accordance with agency policy and regulatory requirements.
Participate in interdisciplinary team meetings, staff meetings, and trainings.
Maintain effective, professional communication with internal departments and external partners.
Represent the program positively and knowledgeably when interacting with families, referral sources, and community stakeholders.
Perform additional responsibilities as needed to support program success, organizational priorities, and high-quality service delivery.