Site Coordinator

Ricoh Americas Holdings

About The Position

Site Coordinator Position Profile The Site Coordinator is accountable for the daily operations of a single-person site. This role is responsible for performing contracted office services including, but not limited to, copy services, courier services, managed print services, hospitality, imaging, and mail services.

Requirements

High school diploma or GED required
1+ years of experience in a related field (B2B and/or technical)
1+ year of previous customer-facing work experience required
Demonstrated knowledge and understanding of technology
Tactical thought processing
Ability to present to a small group
Moderate problem-solving skills
Basic customer service skills
Basic technical aptitude
Basic written and verbal communication skills

Responsibilities

Responsible for daily operations of a mailroom, copy center, or scanning facility, including:
Operating office equipment such as PCs, copiers, multifunction devices, imaging, and mail equipment
May be responsible for: Courier services
Reception services
Switchboard operations
Shipping and receiving
Delivering and processing mail
Serves as the primary point of formal contact with the customer on a daily basis
Responsible for effective implementation and management of Ricoh Service Excellence Programs
Understands how to operate required equipment and software efficiently to achieve service-level agreements (SLAs)
Achieves profitability related to cost of goods by effectively utilizing company materials and supplies
May maintain daily routine functions including: Creating and completing work orders
Contractor monitoring
Inspections
Reporting facility-related issues
Lending support as required
May interact with contracted vendors, facility management, and building occupants
May be responsible for office-supply inventory reordering
May be responsible for conference room coordination and A/V equipment resource management
Maintains positive internal working relationships with all department employees by communicating professionally
Collects and provides data to assigned leadership and customers, which may include completing monthly reports with leadership support
Ensures financial responsibilities are met
Performs other duties as assigned