Site Administrator, Shrewsbury Primary Care

UnitedHealth Group•Shrewsbury, MA

1d•$72,800 - $130,000

About The Position

Opportunities with Reliant Medical Group, part of the Optum family of businesses. Join a community-based, multi-specialty, physician-led organization where you will work with talented peers on a common purpose: improving the quality, cost and experience of health care. Here, we focus on delivering the best patient care, rather than volume. Through innovation and superior care management, we support patients and your well-being as a team member. Join a team at the forefront of value-based care and discover the meaning behind Caring. Connecting. Growing together. Accountable for safety, security, space assignment/utilization and cross-service line communication within assigned site(s). Serves as the principal financial and operational manager for primary care specialties within defined locations including Internal Medicine, Family Medicine, Pediatrics, and supporting programs and services. Collaborate regularly with primary care clinical leadership and has direct oversight for primary care supervisors to ensure that site operations appropriately support high quality delivery of patient care. Ensures specific specialty priorities are met and that standard work is implemented as directed by central leadership. Represents the organization in local community.

Requirements

7+ years of professional-level healthcare operational experience in progressively responsible roles
3+ years of management experience in clinical operations, preferably in an outpatient multi-specialty medical group practice
Proven ability to achieve results in a rapidly changing environment

Nice To Haves

Experience managing organizations with both direct and indirect reporting relationships
Proven solid problem solving and complex patient management skills

Responsibilities

Oversee site operations, including space planning, safety compliance, and emergency communications
Act as on-site leader, supporting staff and clinicians, resolving patient concerns, and fostering a positive team culture
Manage scheduling, orientation, and communication for providers and staff; lead meetings and huddles
Collaborate with specialty, financial, and ancillary teams to optimize workflows and service delivery
Monitor key performance indicators, budgets, and access metrics; analyze data and present updates to leadership
Supervise clinical operations staff, including hiring, training, and performance management in partnership with HR and clinical leadership